Story of the Week: Cyber Monday   Nowadays, Thanksgiving is not one holiday but four: after Turkey Thursday, there’s Black Friday, Small Business Saturday, and, of course, Cyber Monday. This year, online enthusiasts watched the tick tick tick of cyber sales with satisfaction, as the numbers climbed over $1 billion on Friday and continued to […]

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This Wednesday, we are hosting a webinar with Tim McAlpine, the man behind the Young and Free credit union youth marketing movement, and it’s given me an excuse to spend some time browsing the hundreds of videos created by the Young and Free “spokesters.” My favorite is a video by Deandre Upshaw, the former Young and […]

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There are two types of fear: fear of a known risk and fear of an unknown risk. Bet heads on a coin flip, and you know that the probability of winning is 50%, but if you suspect that the coin is weighted or that there is some type of deception in the terms, the probability […]

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Issue of the Week: What’s Up in Washington?   Three newsworthy items came from Washington this week, each important in a different way: 1.  Basel III Start Delayed as Bank Regulators Review Comments (Bloomberg) The Federal Reserve, the FDIC and Office of the Controller of the Currency announced last Friday that they would postpone the January […]

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Last Tuesday, Devjit Basu, Andera’s Director of User Experience, hosted a great webinar on “Understanding Abandonment: Workflow Design to Increase Conversion.” Basu has specialized in financial services user experience for the last four years, working for BlackRock, BNY Mellon, and now Andera. You can see some of Basu’s previous work here or read his last post, […]

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Working for a financial software company, I’m often struck by how fast things are changing. Financial innovations come in many shapes and sizes from many different places, but for the most part they all follow a general trend: they turn physical processes into digital ones. The so-called “payments revolution” has often made me wonder what will […]

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Issue of the Week: Basel III   The end of 2012 is approaching, and to hear some bankers talk, so is the promised apocalypse. What had seemed like a vague and distant threat is now, as the promised 2013 implementation draws near, provoking complaint across the entire financial spectrum from community credit union to New […]

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I stumbled across Union Bank’s website today. As a financial services marketer, I’m always interested in seeing what banks and credit unions are doing to market their products and services online. I usually run into the same old problems. Typically, banks and credit unions don’t offer much help to consumers looking to compare choices. It’s […]

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