Deva Annamalai, VP Technical Strategy at Zions Bank , posed an interesting question in response to my recent post about building a differentiated brand in a commoditized marketplace.  He asked: “What do you think of how marketing can differentiate this space to grab market share. If we banks are all offering the same thing, wouldn’t […]

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At the Bank Innovation conference earlier this week, panelists and presenters from Wells Fargo, Capital One, TD Bank, and Fifth Third (among others) talked about their institutions’ efforts to deliver more innovative products and services to their customers. I had been looking forward to stepping away from the blogosphere and industry articles for a couple […]

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There IS Vision   Dan Schatt of Paypal delivered the day two keynote speech, and it was so good that we even stopped tweeting to listen (well, for a little while). Schatt outlined a ubiquitous, onminchannel payments system that requires at the least hitting one button, and at the most entering an email address, with fees only for […]

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This week we’ll be blogging directly from Bank Innnovation 2013 in San Francisco to provide the inside scoop on exciting trends coming from the show. So, what did we learn the first day?   Engagement Beyond ROI   Early on in the first panel, Alicia Moore, head of ATM banking at Wells Fargo, offered up […]

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In Chapter 5 of Bank 3.0 , Brett King briefly outlines the primary challenges to making easy to apply for accounts and loans online: “In some instances, customers are still being asked to print out application forms and take them into a branch, or fax them into a call center. This is a usability problem because, instead […]

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It’s starting to feel like spring, but only a month ago the northeast was buried under a record breaking amount of snow.  On the day of the blizzard almost all businesses shut down, and Rhode Island even threatened to fine anyone caught driving after 4:00 PM. Luckily, I lost neither power nor internet, and holed […]

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On this blog I tend to emphasize consumer ignorance and fear of new technology more than consumer demand, viewing the technology adoption chasm as a greater barrier than the availability of technology itself. But this week’s articles on cashless technology and PFM made me wonder if it’s consumers who are waiting on financial technology vendors […]

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Our prospects and clients often ask us how many accounts or loans a financial institution of their size and type should expect to open a year. We can give them numbers, but in truth application success rates vary widely even between similar institutions. Here’s a telling scatterplot from data from the Andera account opening platform […]

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Last week we were lucky enough to have Jeff Stephens from Creative Brand Communications join us for a webinar entitled “Break the Cycle of Commoditization and Build Brand Engagement,” about decommoditizing financial services. Like with our other webinars, we did a short optional survey at registration. About 50 bank and credit union representatives responded to each […]

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Issue of the Week: Big Data from Bank Tech   This week Bank Systems & Technology released its March issue focusing on that buzz words of buzz words: big data. As usual they were able to cut through the hype and offer some genuinely insightful articles on the topic, although to me at least the […]

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