Everyone in retail banking today talks a lot about “customer experience,” but usually, we don’t specify exactly what we mean.  In reality, customer experience can mean many different things, and the exact definition depends on who you want your institution to be.  Creating a coherent experience is essential, but what type of experience are you trying […]

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I know what you’re thinking.  Here comes another 500 words of blather about a concept that has been so worked over it’s become nearly meaningless. Don’t worry; I’m not going to pretend that I have anything useful to say about big data. Instead I’m going to summarize the ideas of someone who I think does. […]

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On June 13th Andera will be hosting a webinar with JP Nicols called ” What About the Overbanked? Attracting Affluent Customers in a Digital Age.”  (I’ve seen the slides and I think it will be a great presentation- you can register here ). JP talks often on his blog about the importance of a “high […]

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Every time we do a webinar, we include a couple survey of questions on the registration page related to the topic.  On the registration page for our webinar with Randolph Brooks last month, we asked two questions about the online channel in general: What is your biggest obstacle to online channel success? What product are […]

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This is a guest post by Langdon Andrews, Vice President for Financial Institutions Marketing at Pannos Winzeler Marketing Increasingly customers start their search for new financial relationships online. So today, when community financial institutions are looking for new customers they are also starting their marketing online.  This has raised the visibility of  Search Engine Optimization […]

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Before I joined Andera as the Director of Information Security, I led a team of 30+ security experts for a very well-known security company for over seven years, and before that I worked as a security consultant to two other firms.  I was a jack of all trades in this space; I did audits and […]

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