As Europe’s largest arts centre, it is vital that Southbank is equipped for their multiple and differing customer streams. From letting out unit spaces, invoicing artistic creditors and renting out artwork to offices and hospitals; Southbank requires a flexible, transparent and efficient system to manage their accounts receivable communications.
Prior to using PT-X Connect, from an existing Bottomline solution, Southbank felt their current accounting package was lacking the document processing capabilities they needed. Its functionality was paper based and relied on manual printing and mail fulfilment which meant their invoicing was an expensive and time consuming process. Accounts Receivable Assistant, Steven Bishop, and Receivables and Cash Manager, Laura Scott, recalls spending ‘longer than 10 minutes’ to raise and send one invoice.