Training for paying banks helps Standard Bank employees master Direct Debit
Standard Bank, South Africa’s largest bank, operates in 17 African countries and 16 countries outside of Africa. By sponsoring the bank’s operations in the British Crown Dependencies of Jersey and the Isle of Man, HSBC helps these banks act as paying banks for customers who want to pay by Direct Debit.
Standard Bank’s Jersey staff wanted to ensure they were fully up-to-date with the rules of the Direct Debit scheme and the responsibilities of a paying bank. In particular, the team wanted to be sure they were familiar with the requirements of A services.
Bottomline Direct Debit Scheme Training for Paying Banks
HSBC put Jonathan Reynolds, Director of Offshore Operations for Standard Bank, in touch with global payments specialist Bottomline Technologies, which offers a course on Direct Debit Scheme for Paying Banks. Reynolds liked the strong coverage on A services and arranged for a trainer from Bottomline Technologies to deliver a two-day on-site course for the bank’s managers.
The on-site course minimized disruption and gave the bank a cost-effective opportunity to extend the A services section of the course to several junior staff members. Over two days, the staff covered the Direct Debit scheme in detail, including A services, indemnity claims, and the management of Direct Debit instructions.
“Everyone came out of the course feeling positive and with ideas on how we could improve our processes,” said Reynolds, who found the class lively and informative. The Standard Bank staff now has a better understanding of the Direct Debit scheme. As a result, they are better equipped to advise colleagues and customers. “The course confirmed management’s understanding of A services and offered new insights.
In the Customer’s Own Words
“The trainer was excellent at bringing Direct Debit to life and making it easy to understand.”
Jonathan Reynolds, Director of Offshore Operations, Standard Bank