We strive to be the very best at providing world-class assistance before, during, and after the installation. Let us know what region you work in and the products you are using and we'll provide the best way to contact us.

Create!form products

Support Portal
Region
Australia, Asia
Contact Email
 ap_support@bottomline.com
Phone Number
+1.300.655.515
Phone Hours
Monday - Friday 8:30 AM - 5:00 PM AEDST

Cyber Fraud and Risk Management products

Support Portal
Region
Australia, Asia
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+972 3.5385550
Phone Hours
Sunday - Friday 9:00 AM – 6:00 PM CET

Intellinx products

Support Portal
Region
Australia, Asia
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+972 3.5385550
Phone Hours
Sunday - Friday 9:00 AM – 6:00 PM CET

Sterci GT products

Support Portal
Region
Australia, Asia
Contact Email
FM-ServiceDesk@bottomline.com
Phone Number
+65 65 21 3086
Phone Hours
Monday - Friday 8:00 AM - 6:00 PM AEDST

Transform products

Support Portal
Region
Australia, Asia
Contact Email
 ap_support@bottomline.com
Phone Number
+1.300.655.515
Phone Hours
Monday - Friday 8:30 AM - 5:00 PM AEDST

Create!form products

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday - Friday 9:00 AM - 5:30 PM GMT

C-Series

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday -Thursday 8:30 AM - 5:30 PM GMT

Cyber Fraud and Risk Management products

Support Portal
Region
Europe, Middle East, Africa
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+972 3.5385550
Phone Hours
Sunday - Friday 9:00 AM – 6:00 PM CET

Formscape products

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 EMEA_FormScape_Support@bottomline.com
Phone Number
+44 247.685.7700
Phone Hours
Monday - Friday 9:00 AM - 5:30 PM GMT

Intellinx products

Support Portal
Region
Europe, Middle East, Africa
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+972 3.5385550
Phone Hours
Sunday - Friday 9:00 AM – 6:00 PM CET

Optio Document Output Solutions

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 247.685.7700
Phone Hours
Monday - Friday 8:00 AM-6:00 PM GMT

PayBase

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday -Thursday 8:30 AM - 5:30 PM GMT

Sterci GT products (deployed)

Support Portal
Region
Europe, Middle East, Africa
Contact Email
FM-ServiceDesk@bottomline.com
Phone Number
+41 22 708 4321
Phone Hours
Monday - Friday 8:00 AM - 6:00 PM CET

Sterci GT products (bureaus)

Support Portal
Region
Europe, Middle East, Africa
Contact Email
FM-ServiceDesk@bottomline.com
Phone Number
+41 22 708 4334
Phone Hours
Monday - Friday 8:00 AM - 6:00 PM CET

SWIFT Access Services

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday -Thursday 8:30 AM - 5:30 PM GMT

Transform products

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday - Friday 9:00 AM - 5:30 PM GMT

Webseries

Support Portal
Region
Europe, Middle East, Africa
Contact Email
 emea-support@bottomline.com
Phone Number
+44 118.925.8250
Phone Hours
Monday -Thursday 8:30 AM - 5:30 PM GMT

Create!form products

Support Portal
Region
New Zealand
Contact Email
 ap_support@bottomline.com
Phone Number
+61 3 8823 6798
Phone Hours
Monday - Friday 8:30 AM - 5:00 PM AEDST

Transform products

Support Portal
Region
New Zealand
Contact Email
 ap_support@bottomline.com
Phone Number
+61 3 8823 6798
Phone Hours
Monday - Friday 8:30 AM - 5:00 PM AEDST

Andera products

Support Portal
Region
US and Canada
Contact Email
 bottomlinesupport@bottomline.com
Phone Number
+1 800.501.0600
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Business Banking

Support Portal
Region
US and Canada
Contact Email
 bottomlinesupport@bottomline.com
Phone Number
+1 800.501.0600
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Business Financial Solutions

Support Portal
Region
US and Canada
Contact Email
 bottomlinesupport@bottomline.com
Phone Number
+1 800.501.0600
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Create!form products

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

C-Series

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Cyber Fraud and Risk Management products

Support Portal
Region
US and Canada
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+1 201.567.7737
Phone Hours
Monday - Friday 9:00 AM – 6:00 PM ET

Formscape products

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Future Digital Banking products

Support Portal
Region
US and Canada
Contact Email
 bottomlinesupport@bottomline.com
Phone Number
+1 800.501.0600
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Intellinx products

Support Portal
Region
US and Canada
Contact Email
intellinxswsupport@bottomline.com
Phone Number
+1 201.567.7737
Phone Hours
Monday - Friday 9:00 AM – 6:00 PM ET

Legal-X

Support Portal
Region
US and Canada
Contact Email
legalxsupport@bottomline.com
Phone Number
+1 866.645.7444
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Legal-eXchange

Support Portal
Region
US and Canada
Contact Email
 lebsupport@bottomline.com
Phone Number
+1 888.923.9553
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Logical

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Medex

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Optio Document Output Solutions

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

PayBase

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Paymode-X

Support Portal
Region
US and Canada
Contact Email
 customer_service@paymode.com
Phone Number
+1 877.443.6944
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

PrecisionForms

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday* 8:30 AM - 8:30 PM ET

QuickRecord Suite

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM-8:30 PM ET

Sterci GT products

Support Portal
Region
US and Canada
Contact Email
FM-ServiceDesk@bottomline.com
Phone Number
+1 647.258.4346
Phone Hours
Monday - Friday 8:00 AM - 6:00 PM ET

SWIFT Access Services

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Transform products

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET

Visibility

Support Portal
Region
US and Canada
Contact Email
 lebsupport@bottomline.com
Phone Number
+1 888.923.9553
Phone Hours
Monday - Friday 8:00 AM - 8:00 PM ET

Webseries

Support Portal
Region
US and Canada
Phone Number
+1 800.839.9029
Phone Hours
Monday - Friday 8:30 AM - 8:30 PM ET