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Q: What are some key things to consider in preparation for a successful a legal spend management system implementation? A: Question the status quo. Is your current invoice approval process working? Are billing guidelines being adhered to? Have they been reviewed in the past 24 months? If not, now's the time to understand and revisit your best practices to ensure that your business goals are being achieved. Do you have multiple offices handling invoices differently, or is the process centralized? Many of Bottomline’s clients have seen measurable savings by implementing a centralized bill review unit. Supporting this model with a legal spend management solution allows for the full lifecycle of legal cost management, from budgeting to benchmarking. Understand your business goals. Your company decided to implement a legal spend management solution, but do you know the reasons why? If the decision maker hasn't shared the goals of the project with the team prior to implementation, some of the original objectives can be lost. Make sure all those involved understand what the business is trying to accomplish. You'll be glad you did a year from now when you’re asked to measure the success of the initiative against its original goals. Think ahead about reporting. What
do you want to measure, and how will you plan to measure it? Give some serious
thought to what data or reports you plan to pull out of the system so it can be
tailored to collect those data points.
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Brenda Gordon-Ervin of Bottomline Technologies explains a few
simple ways to accelerate law firm adoption of a legal spend management
solution.
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