Bottomline Keeps Cadence Bank in
Tune with Customer Information Needs

Create!form Drives Streamlined Efficiency of
Custom Bank Notices

Founded in 1889, Starkville, Mississippi-based Cadence Bank, formerly National Bank of Commerce, provides full-service banking and financial services, including trust services, insurance, mortgage services and investment products to approximately 70,000 customers throughout Mississippi, Alabama and Tennessee.

Like most financial institutions, Cadence Bank provides its customers with a variety of notices and statements corresponding to account activity and status. While banks are increasingly reliant on the electronic delivery of information, paper-based account summaries and notifications remain an important link to the customer.

Producing the various notices and forms, however, is not without its challenges. As is the case with businesses across all industries, banks are actively re-evaluating core processes for cost-effectiveness and efficiency. For Cadence Bank, it identified the re-formatting of bank notices and subsequent generation of new notices as a process in need of greater efficiency.

While Cadence Bank's existing IT infrastructure enabled the bank to create tailored products and services unique to its business, it lacked the robust capabilities the bank desired to support notice re-formatting. To compensate, Cadence Bank leveraged an IBM utility to act as the re-formatting mechanism, though ultimately it proved to be cumbersome and incapable of supporting complex jobs. Without the ability internally to handle complex re-formatting jobs efficiently, Cadence Bank's only alternative was to outsource re-formatting to a third party.

"Initially, outsourcing gave us a way to address our needs," said Danny Taylor, Senior Vice President and Director of Technology, Cadence Bank. "Long term, outsourcing our statements proved to be too cost-prohibitive and the turn around time on re-formatting could take up to a week to complete."

To address their needs, Cadence Bank selected Bottomline Technologies' Create!form® family of products. Bottomline's Create!form products integrate with back-office and ERP systems to provide advanced output formatting capabilities that reduce paper by generating documents that can be delivered more efficiently and cost-effectively via print, fax, email or the Web.

"On a partner's recommendation, we evaluated Create!form and were instantly impressed with the ease-of-use, particularly with regard to a user's ability to import and manipulate data," added Taylor.

Since deploying the Create!form products earlier this year, Cadence Bank has dramatically transformed how it handles the re-formatting of notices. The bank no longer maintains third-party relationships for notice re-formatting, creating an immediate cost savings. Create!form's ease of use has enabled Cadence Bank to turn around re-formatting jobs internally in a matter of hours.

"Having deployed the Create!form products, we have not only been able to reduce our reliance on and costs associated with third-party vendors, but significantly increased our ability to re-format notices quickly and with little maintenance. In fact, the time it now takes to re-format notices is faster than we initially expected," said Taylor.

In the future, Cadence Bank expects to broaden its use of Bottomline's Create!form products to conduct same-day departmental quality checks with strategic partners, utilizing the electronic transmission of documents to save time and money.

For more information on how your business can utilize Create!form to streamline document-centric business processes, contact your local Bottomline representative at 1-800-472-1321.