Feature Articles

• The Insurance Balancing Act: Customer Satisfaction vs. Payments Risk
• Engineering a "Plan B" Payments Strategy
• Outsourcing: The Path to High-Performance Finance?
• Digital Archiving: Moving Mountains (of Paper)

Customer Spotlight
Bottomline Keeps Cadence Bank in Tune with Customer Information Needs

The Bottomline
What Banks Can Learn from the Manufacturing Industry

First Look
Legal eXchange 6.0 Demo

Tips & Techniques
Create!form Tray Mapping for Check Printing Applications

November 14-16, 2005
Global Concepts
Chicago, IL

November 15-16, 2005
National Media Credit Group
New York, NY

November 17, 2005
JD Edwards Northeast User Group
Westford, MA

November 18, 2005
Central PA Lawson User Group
York, PA

January 20, 2006
Atlanta Oracle Application User Group
Atlanta, GA

The Insurance Balancing Act:
Customer Satisfaction vs. Payments Risk
Real-Time Visibility into Claims Payments Ensures Call Center Efficiency and Reduces Fraud

In recent years, insurance carriers have made significant investments in claims management systems to reduce costs and improve internal process efficiencies. Yet when it comes to issuing and tracking the payments resulting from those settled claims, a large number of insurance firms have yet to take advantage of the financial technology tools available to them. Read more

Engineering a "Plan B" Payments Strategy
Hurricane Season Renews Focus on Disaster Recovery Planning

No one thinks it will happen to them, until disaster strikes and they are left to wonder why they weren't better prepared. Corporate finance departments are no different. We have become so dependent on our information systems and mission-critical business processes operating with fluid precision in the background. Always up, always on. The risk of losing that sense of safety and reliability can seem obscure. Read more

Outsourcing: The Path to High-Performance Finance?
CFOs Find Mixed Delivery Approach is Key to Success

For CFOs seeking to improve the performance of finance departments, their best efforts can frequently be derailed by the inefficiency of routine finance and accounting tasks. These repetitive, administrative functions, such as invoice processing and check printing, are rarely core to the business, yet critical nonetheless. What many CFOs are finding on their quest to high-performance finance, however, is that these transaction-intensive processes also make the best choices for outsourcing. Read more

Bottomline Keeps Cadence Bank in Tune
with Customer Information Needs
Create!form Drives Streamlined Efficiency of Custom Bank Notices

Like most financial institutions, Cadence Bank provides it customers with a variety of notices and statements corresponding to account activity and status. While banks are increasingly reliant on the electronic delivery of information, paper-based account summaries and notifications remain an important link to the customer. Read more

Digital Archiving: Moving Mountains (of Paper)
Easy-to-Use Document Archive, Search and Retrieval Capabilities Extend PayBase Solution

Without a doubt, today's stringent regulatory and transaction-intensive business environment has created what amounts to an enormous financial records management challenge. Traditional paper-based filing systems are no longer practical or cost-efficient for managing the indexing and retrieval of massive volumes of invoice and payment data. And, as financial records increasingly migrate from paper to electronic, more companies are seeking alternative ways to archive, search and retrieve critical documents digitally. Read more

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