At Bottomline, we strive to be the very best in the industry by providing world-class assistance before, during, and after the installation cycle.

We believe that providing customers with superior service and support is paramount to our company’s success. This belief is a fundamental part of our corporate culture and our ongoing business objectives. As part of this commitment, we pledge to:

Keep customer delight at the forefront of our corporate vision.

  • Ensure that our customer care programs are owned at the highest executive levels
  • Guarantee that everyone has customer delight as a core objective
  • Perform ongoing measurement of customer delight and prioritise areas for improvement
  • Listen to our customers’ needs and work to build long-term relationships

Make it easy for customers to do business with us.

  • Do everything we can to help our customers achieve their goals
  • Communicate effectively
  • Ensure that all customer contact information is accurate and up-to-date
  • Respond to every communication in a professional, timely manner
  • Always give customers the opportunity to speak with someone

Take responsibility for our customers’ success.

  • Ensure customers are aware at all times who is responsible for responding to their questions or issues and when a resolution can be expected
  • Act with courtesy and professionalism
  • Issue clear, consistent communications

Every step of the way, we are dedicated to customer success.

  • Contact

    Get in touch with a resource who will help you with whatever issue you may have. Online help, self-service portals, and phone support are available.

  • Support Offerings

    Find a support option to meet your needs. From incident-level needs to 24x7 services, Bottomline offers a variety of support and maintenance options to help our customers speed solution deployment, drive user adoption, and maintain productive uptime.

  • Service Offerings

    Learn how our professional services experts can help your organization best design, develop, and deploy Bottomline solutions in your environment.