BT process & representation 132

Ensure compliance with ISO 20022 messaging standards

BT security fraud & risk 157

Minimise the impact of the transformation on their core banking system

BT legal 115

Adhere to the deadlines set by the Bangko Sentral ng Pilipinas


Among the central banks in APAC, there is a solid drive to adopt ISO 20022 – a messaging format set to change how Financial Institutions send cross-border payments and reporting instructions. Many banks worldwide have confirmed their commitment to support adopting this de facto messaging standard, setting live dates ahead of SWIFT’s Cross-Border Payments and Reporting Plus (CBPR+) milestone of November 2022. The Bangko Sentral ng Pilipinas (BSP) is leading the Philippines banking community and established June 2021 as the live implementation date of PhilPaSS Plus, the new real-time gross settlement system in the Philippines, which operates using ISO 20022 messaging.

Accordingly, EastWest Bank had the challenge of complying with the new ISO 20022 message format whilst managing the impact on their core banking system (T24) and the availability of IT support. Rodel Garcia, Head of the Fund Transfer Department at EastWest Bank, explained, “The migration project coincided with major enhancement projects on T24, and so the strategy was to keep the IT support requirement on T24 at a minimum, but still be able to comply with the BSP’s requirements and continue to participate when the new PhilPaSS Plus went live.”


As Bottomline had hosted EastWest Bank’s SWIFT connectivity for ten years, there was an established, trusted relationship and Bottomline already had an in-depth knowledge of EastWest Bank’s systems ahead of the transformation project.

“As a satisfied customer, we were confident that by partnering with Bottomline on the message transformation project, we would achieve our primary objective of being able to comply with the ISO 20022 messaging standards within the deadlines set by the BSP. Choosing Bottomline to work with on this project was simply a given.”

Bottomline delivered a seamless transformation, reusing the current EastWest Bank messaging format and transforming messages back and forth to ISO 20022, without human interaction. The solution bridges the technical gap between the previous SWIFT MT format to enable communication over the new SWIFT InterAct PhilPaSS Plus network.


EastWest Bank can now send and receive MX messages over the PhilPaSS Plus network, achieved using Bottomline’s ISO 20022 transformation and enrichment solution. Moreover, ISO 20022 provides granular data with each transaction, enabling other benefits such as enhanced analytics, sanctions checking, improved fraud detection and prevention measures and less manual intervention. EastWest Bank will reap these benefits, all whilst delivering an improved experience for end customers.

Leveraging Bottomline’s transformation capabilities also minimised the impact of the transformation on EastWest Bank’s core banking system whilst enabling the bank to comply with the BSP’s deadline. “The technical resource assigned to us provided much-needed support, and the team went the extra mile responding to our clarifications,” explained Rodel Garcia.

“Bottomline helped us achieve our objectives successfully. With effective project management, Bottomline was able to deliver the agreed business requirements within the BSP deadline, in fact, way ahead of the BSP deadline.”


BT documentation & messaging 47

Leverages early adopter advantage - ISO 20022 ready ahead of the BSP and CBPR+ live dates

BT documentation & messaging 50

Frees up resources for core business operations

BT personnel 141

Provides an enhanced experience for end customers

BT process & representation 117

Builds a platform to create future revenue streams

Get in touch

Want to learn more about Bottomline's solutions?

Call us.

Our solution experts are here to help.

+61 2 8047 3700

Chat with us.

Chat with one of our solution experts. We'll recommend the right product to fit your needs.

See how we can drive your organisation forward.

Tell us a bit about you and your business and we’ll get back to you with all the information you need.

footer curve