Threats from insiders—employees or partners—aren’t uncommon and they shouldn’t be discounted.
To protect itself and its customers against insider attacks, organisations must put fraud prevention measures in place and regularly evaluate performance. Education and training can go a long way to combat accidental data compromise but it’s harder to identify intentional insider fraud by employees.
The bank discovered that the process in place, although effective, was highly customised which made it difficult to scale and modify the technology as the bank’s needs evolved. It determined that a cloud-based solution with robust, built-in features would provide more flexibility and give the bank more in-house control.
It turned to Bottomline Technologies to explore upgrade options to its existing fraud solution. Bottomline has been a trusted partner to the bank for more than a decade and worked with it to scope out the fraud prevention requirements, including internal behaviour monitoring needs.
Ultimately the bank chose Bottomline’s Insider and Employee Fraud solution to provide the expanded insider fraud monitoring the bank needed to build a more effective defence against internal threats.
As part of Bottomline’s Fraud and Financial Crime Management solution set, the cloud-based Insider and Employee Fraud platform employs user behaviour analytics to quickly identify unusual user activity and stop harmful actions before the damage is done. The bank was particularly interested in the solution’s unique ability to track all user and account activity in a non-invasive manner, which allowed business to be conducted without interruption.
Other appealing features included seamless connectivity across multiple platform types (i.e. mainframe, internet, mobile) as well as screen-by-screen replay functionality and cross-channel behavioural profiling. With changing work environments and a shift to increased remote employees, the bank realized it required a more aggressive approach to stay vigilant and fight internal fraud.
The upgrade, which the bank implemented directly out-of-the-box (no customization needed) and chose to host on Amazon’s cloud, included a library of more than 100 pre-set fraud detection rules. The fact that the solution was ready to go as is, made it a streamlined implementation process and allowed the bank to quickly strengthen its defences against internal attacks and human error.
With the new solution in place, employee behaviour is now automatically tracked and profiled through the analytics engine, powered by rules-based detection.
The solution allows the banks’ investigation team to efficiently manage and document the process when investigating internal fraud alerts. The Investigation Center feature provides a consolidated view of all relevant activity including alerts, cases and user profiles.
With the new platform in place, the bank was able to enhance its protection against insider fraud and prevent future off-limit access. It plans to expand the monitoring of additional systems with a highly-scalable solution to ensure even greater protection.
IDC Enterprise Fraud Management for Banking 2020 Marketscape Report
Read the report from IDC to discover:
Key trends within the enterprise fraud management market
Ways in which technology is evolving to address new market needs and challenges
Offerings and strategies of leading vendors
View Report
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