Bottomline Technologies Achieves Customer Service Excellence Hallmark for the 5th Year Running

READING, UK - February 1, 2016 - Bottomline Technologies (NASDAQ: EPAY), a leading provider of cloud-based payment, invoice, and digital banking solutions, kicks off 2016 with a prestigious mark of excellence – an award that gives recognition to the organisation’s outstanding level of customer service.

Driven by Government, the Customer Service Excellence certification provides a practical tool to help companies drive customer-focused change, and carefully assesses the areas of importance to customers – with a particular focus on outstanding delivery, timeliness, information, professionalism and staff attitude.

Demonstrating robust, auditable metrics leading to a strong understanding of customer priorities, Bottomline Technologies successfully achieved full compliance in all assessed criteria including culture, service delivery, user experience, innovation in customer service and employee engagement. Tom Banks, Senior Assessor from SGS – an approved certification body for Customer Service Excellence – comments, “Bottomline is one of those organisations that is transforming customer transactions from a functional level to that of a collaborate partnership, and I was truly delighted to see how they have taken customer-focused activity to a new level this year.”

This standard, along with the ICS Service Mark, are the two most prestigious customer service accreditations in the UK and Bottomline Technologies is the only organisation in its market space to hold both awards concurrently. Nigel Savory, Managing Director Bottomline Technologies Global Business Solutions explains that “Being differentiated from our competitors with this stamp of approval illustrates our continued commitment to our customers. Receiving such an acknowledgment for our efforts across the organisation is a gratifying reward.”

About Bottomline Technologies:
Bottomline Technologies (NASDAQ: EPAY) helps make complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific. For more information visit

Media Contact:
Gemma Waite
Director, Marketing Communications
Bottomline Technologies