Bottomline has multiple levels of account management to support the needs of our customers and their participating vendors. Customer Support and Services are organized into four levels of service:
-
Basic Support
-
Client Services (Client Advisor/Account Manager)
-
Expert Bill Review (Attorney Auditors)
-
Technical Services
What's included in client’s annual subscription fee?
-
System Training and Consultation
-
Deduction Analysis and Consulting Insurance
-
Guideline Consulting
-
Interfacing Consulting
-
Recurring Check-in Meetings and Annual Program Reviews
-
Industry Spend Management Best Practices/Trends Consulting
-
Rules Consulting
-
Reporting Consulting
