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Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
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As part of our latest market outlook report for small business banking, we are predicting enhanced opportunities for financial institutions to provide products and resources for growth within the small business market.
Following the dramatic downturn in 2020, we have seen many small businesses struggle or shutter their doors entirely due to losses in revenue, disrupted supply chains, delayed payments and reduced customer demand. The road to recovery is long, with small businesses reporting that revenue, profitability and employment have nearly halved in 2020. Thus, small business customers represent both a risk and huge opportunity for banks — financial institutions must understand the challenges they face as it’s now more important than ever for financial institutions to provide the digital access to banking services that help small businesses survive and thrive.
Bottomline, a leader in intelligent engagement solutions for small business banking has compiled research from respected third-party sources, government data, and our own experience in the industry in order to complete this market outlook report. This report is intended to be a reflection on the current state of small business banking, as well as a look at where it is headed in the next few years, including:
Source: Aite Group