West Brom Building Society is a mutual building society who has been helping its members with mortgages, savings, insurance, and other financial services for over 175 years.
The Challenge: Compliance Pressure Meets Rising Fraud
Like many UK Payment Service Providers (PSPs), the organisation faced a tight deadline to implement Confirmation of Payee (CoP) or risk penalties.
The Smart Move: Partnering with Bottomline
Expanding their existing partnership with Bottomline, the West Brom added Payments Verification to tackle compliance and fraud head-on. In doing so, meeting the regulatory deadline, protecting members with real-time payee checks and modernising processes.
“Bottomline helped us not only achieve compliance, but also deliver lasting value by making payments more secure and accurate.”
James Dockerill – West Brom Building Society
What Did Payments Verification Change for the West Brom?
- Stress-Free Regulatory Compliance
- Slashed Fraud Risk
- Increased Customer Confidence
- Business Ran Without Interruption
"By leveraging the CoP network , we have confidence that we deliver accurate and reliable payments for our members. We value the balance between adding strong protection without wrongly blocking valid payments."
The Takeaway: You Can Make Compliance Pay Off
The West Brom turned a regulatory headache into a strategic win – protecting its valuable members, blocking fraud and boosting trust.
Find out more about Payments Verification for Confirmation of Payee (CoP), Verification of Payee (VoP) and other fraud and compliance solutions such as Payments Fraud Defense.
