The state of global treasury operations: top 3 concerns revealed in survey

Treasury And Cash Management


Germaine Lang

Jan 8, 2021

Led by Strategic Treasurer, the Treasury Coalition was formed in March, 2020.  The group of treasury organizations seeks to understand what’s affecting the industry on a global scale and how it’s responding to outside pressures. To that end, the Coalition sponsors a recurring survey of finance and banking professionals around the world to gather real-time data and share those insights to promote transparency and collaboration.

As Craig Jeffery, Managing Partner of Strategic Treasurer, explained, “Hindsight is often closer to 20/20, but it arrives too late…we think that it would be far more helpful to see what others are doing, learning and thinking more rapidly to get closer to real-time when mid-course adjustments are in order.”

Top concerns through December 2020

Now in its 9th month of operation, the latest results reveal that access to liquidity, the direct impact global events are having on operations, and staff safety are tied for the top concerns in the industry. In comparison to the last survey, access to liquidity made the biggest leap to number 1 – up from ranking 5th in November’s results.

Also reversing a previously positive trend is the number of workers who are currently remote. Survey respondents indicated that 26% of employees were working from home in November. That percentage was back up to 43% in December, which trends with respondents’ expressing expectations for a second period of lockdowns globally.

To access the full December survey results, including responses on when business travel is expected to return to normal and how recent events have shaped staffing levels, you can access the full report here.

For historical perspective on this initiative, start with the first article in this series, featuring an exclusive interview with Craig Jeffery.

How You Can Help

The Global Recovery Monitor survey will continue to offer insights into what’s top-of-mind among treasury and financial professionals, and how practitioners are viewing the recovery timeline.

To be a meaningful resource, the Treasury Coalition needs consistent participation from those in the treasury and finance trenches. To add your voice to the results, take the survey here.


For further insights into the payments industry and beyond, subscribe now to and stay up-to-date on the latest trends and topics. You can also check out The Payments Podcast, where experts weigh-in on real-time factors impacting the payments industry.


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Germaine Lang

Germaine Lang is the Managing Editor of SmartPayments with a strong creative and technical writing background across many industries. She also works to engage customers and relate their experiences with vendor products and services, positioning them as innovative thought leaders.
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