October 22, 2020


Bottomline Enables StepChange Debt Charity in the Launch of New Coronavirus Payment Plan

LONDON, UK (22 October 2020) – Bottomline (NASDAQ: EPAY), a leading provider of financial technology that makes complex business payments simple, smart and secure, today commented on the launch of the Coronavirus Payment Plan, a debt management program offered by StepChange Debt Charity, and created in consultation with the UK Government. 

Bottomline’s PTX payment platform is enabling the StepChange program to collect available funds from individuals, manage debt payment plans and associated official correspondence, and disburse the agreed payments as negotiated with creditors across the country.

“Setting up mandates, managing payment plans, and collecting or paying variable amounts on a recurring basis can be a complicated and time-consuming process, aggravated by potential fraud and manual error if not managed properly,” said Nigel Savory, Managing Director of Europe, Bottomline. “Bottomline’s PTX payment platform provides a simple, smart and secure way to automate and ease that process.”

Responsible for managing StepChange’s technology and architecture, Lorna Allan, CIO of StepChange Debt Charity, explained “The coronavirus pandemic has created a period of widespread financial instability for households, with many people receiving unforeseen knocks to their finances. That’s why we have developed CVPP, a product to help those who need to get back on their feet quickly. In a similar way to longer-term payment plans, StepChange will work with CVPP applicants to determine the number of creditors they have, what they owe, and what they are able to pay. StepChange will then liaise with all creditors on behalf of the client, who will be required to make one single payment per month to StepChange as per their agreed plan for the next 12 months – with the option to leave or to switch to a different debt solution if their circumstances change during that period.

“To manage these payments, we needed to rely on proven technology that could be rapidly deployed. Having worked with Bottomline for many years, we naturally turned to them to handle the seamless disbursement of our clients’ debts to their creditors. Their services have not let us down during our long relationship, and therefore it was a natural decision to work with Bottomline to implement PTX on CVPP to ensure the smooth and ongoing transfer of funds for our clients throughout their payment plans.”

Savory added, “It’s a privilege to be involved in this program with StepChange as they offer hundreds of thousands of individuals a way to help manage their debt during this difficult time.”


About StepChange Debt Charity:

StepChange Debt Charity is the UK’s largest debt advice charity, contacted by around 600,000 people a year and providing free, full, independent debt advice to more than 300,000.

Founded in 1993, StepChange supports people experiencing debt problems through telephone and online services, and campaigns for change to reduce the harm and stigma associated with debt.

Media Enquiries:

General – 0207 391 4598 // press@stepchange.org
Out of hours – 07985 404153

Media Centre

How your readers can get help with their debts

We provide the UK’s most comprehensive debt advice service, from budgeting tips through to managing debt solutions that enable to people to pay off or clear debts. All our free debt advice is available by phone or on our website.

StepChange is currently experiencing problems with imposter firms, who pass themselves off as the charity in online adverts. As these imposters are prominent online, if you are directing an advice seeker towards our services, please include a direct link to our website: https://www.stepchange.org/

Our Helpline: 0800 138 1111

About Bottomline Technologies

Bottomline Technologies (NASDAQ: EPAY) helps make complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific. For more information visit www.bottomline.com

Contact for media

Jacqueline Powell
Head of EMEA Media & Content, Communications

+44 789 425 6448 pr@bottomline.com
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