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Enabling Direct Debits

Do you want to automate collection processes with Direct Debits, but can’t get bank sponsorship?

Convenient & Secure Payment Collection

We can simplify the process for you to offer Direct Debits to your customers. Our Bacs accredited Managed Service for Direct Debits is the quickest and easiest way to get started. The first step in collecting Direct Debits is to obtain a Service User Number (SUN). This six digit number identifies you clearly to your customers. Bottomline can provide you with your own SUN and your company name and logo will appear on all customer documentation and bank statements, ensuring a consistent brand experience for your customer. We will manage the whole collection process for you from start to finish, taking care of Bacs submissions, collections, administration and the day to day management of Direct Debits. Leaving you to focus on your core business and what you do best.

Eliminate any headaches from Direct Debits

Bottomline’s Managed Service simply does away with headaches such as training your staff on the Direct Debit collections process or Bacs Scheme Rules, and remove the need to have specialist IT skills. A Managed Service makes life so easy that many organisations turn to us even though they may be able to get their own SUN. Why? Simply because it takes away the headache of having to manage the collection of Direct Debits themselves.

Automate your payments with Bottomline

  • Simply invite your customers to sign-up to Direct Debits directly from your website with a dedicated form branded with your own logo, or use branded paper mandates for offline customer transactions
  • Schedule payments by selecting the date and amount and create one-off or multiple payments for each customer
  • Agree payment amounts and dates with your customer and then automatically collect these with no extra effort


As a registered Facilities Management provider for Bacs, Bottomline make each stage of the Direct Debit journey as painless as possible from getting set up in the first place to transferring your existing customers onto our platform. Our fully automated Managed Service streamlines the entire collection process for you, from onboarding the customer and validating their collection details all the way through to automated collections. We know that accepting Direct Debits can be complex for small businesses. We are here to help you get up and running with the minimum of fuss.

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