Bottomline Web Fraud and Security creates detailed behaviour profiles for each user of corporate online and web-based applications, such as eBanking applications, and compares them to a baseline of the normal behaviour of this user. The product records and analyses ongoing user activity and alerts to changes in a wide range of behaviour indicators both financial and non-financial. A built-in profiling capability is particularly potent in uncovering various customer account takeover schemes.
Bottomline Web Fraud and Security is designed to identify and track fraudulent activity that occurs on a company's online platform. Suspicious activity is tracked and identified by non-invasively monitoring all web traffic, then analysing that data and alerting investigators to suspicious activity in real-time.
The system is able to catch fraudulent activity by identifying the patterns that are normal for specific customers, customer groups, and behavioural patterns that indicate fraud. As users interact with the online application, a profile is built for each user to determine what is normal for that specific user. For example, if a customer interacts with the eBanking system in an abnormal way, an alert can be created, blocking the suspicious transaction, their account can be suspended, and an officer can investigate what occurred.