Bottomline occupies a unique position in the market as they count some of the UK’s largest Direct Debit Originators as their customers. This provides us with an unrivaled view of what is happening with payments being collected via Direct Debit (DD) in the United Kingdom. 

Below is a series of anonymized snapshots taken of the data available across a 12-month basis. What is shown is: 

Overall DD Failure Rate 

DD Failures due to ‘Refer to Payer’ code – where a DD collection has failed typically due to lack of funds in the bank account 

DD Failures due to ‘Cancellation with Bank’ – where an individual has canceled their DD instruction with their Bank but has not informed the organization 

DD Failures due to ‘Cancellation of Instruction’ – where an individual has canceled their DD instruction with the organization 

 

We have provided an overview of the data available, filtering this by business size. Definitions of business size are: 

Small: <250 employees; <£100M annual turnover; <10K total monthly transactions  

Medium: 250-500 employees; £100M-£750M annual turnover; 10K-100k monthly transactions 

Enterprise: >500 employees; >£750M annual turnover; > 100K monthly transactions 

Please note that this data is available by industry on request. 

Overall DD Failure Rate
DD Failures due to 'Refer to Payer' code
DD Failures due to 'Cancellation with Bank'
DD Failures due to ‘Cancellation of Instruction’

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