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Customer Success Story

Elexon increases Direct Debit collection by 40%

Discover how

ELEXON are trusted, independent and reliable market experts that compare how much electricity generators and suppliers say they will produce or consume with actual volumes. It works out a price for the difference and transfers funds.

With annual payments totalling 1.5 Billion, they required a robust and secure payment technology to deal with such high-value payments.

Following a recommendation from their bank, Elexon implemented the PTX payments and Business solution suite. Read the customer success story to discover how PTX has allowed Elexon to:

  • Meet payment and settlement utility industry obligations
  • Secure the end-to-end lifecycle for high-value payments
  • Minimise the risk of fraud or error
  • Safeguard against system failures

Elexon has now significantly improved how payment and collections are made, with them seeing a 40% increase in Direct Debits collections without any change in their resourcing.

“By streamlining the Direct Debit process, we have been able to increase the number of Direct Debit collections by 40% without any change in our resourcing."

Cash is the lifeblood of any organisation. Whether you need to pay or collect, there’s an easy way to do both with PT-X.

Continuing Content


Bacs-approved Direct Debit Management from PT-X

Part of the PT-X Payments and Business Solutions Suite, PT-X Direct Debit Management ensures your business complete control when processing Direct Debits, with fully Bacs-approved compliant payments software as standard.


Making Direct Debit Collections Smart, Simple and Secure

CloudDD is a paperless, highly resilient online service that helps to manage the Direct Debit lifecycle more efficiently. From data capture through to processing, reconciliation and reporting, CloudDD removes manual, time consuming activities which impede cash flow and customer service.

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