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Customer Success Story

James M. Pleasants Fights Non-Payment of Invoices with PT-X


As a top supplier of energy-efficient water and steam related products in the southeast United States, James M. Pleasants has experienced rapid growth in recent years. As JMP’s customer base increased exponentially, so did the number of invoices that needed to be generated, sent, processed and received.

With about 90% of invoices sent via email, and the 30-day remittance period starting the day invoices were delivered, JMP did not have a way to definitively confirm receipt of the emails to ensure appropriate time for invoice payment processing. Non-payment of invoices was blamed by customers on not receiving the email or other deliverability issues.

Download the case study to find out how PT-X Connect helped JMP to:

  • Improve visibility into invoice deliverability with electronic invoiced
  • Automate invoice processing and minimise delays in payments
  • Increase responsiveness to contact turnover
  • Eliminate IT involvement on verifying delivery

By implementing Bottomline’s PT-X Connect solution, JMP benefited from greater control and real-time visibility into AR document tracking including invoices, purchase orders, account statements and more.

Discover how by partnering with Bottomline to automate its transactional documents with PT-X Connect has freed up James M. Pleasants’ financial and labour resources for other projects.

“We didn’t expect our ARs to go down as quickly as they did, and that was a delightful surprise. In fact, since implementing PT-X Connect, we have seen a significant drop and are being paid about 5 days earlier...”

-Joe Claxton, IT Manager, JMP

Cash is the lifeblood of any organisation. Whether you need to pay or collect, there’s an easy way to do both with PT-X.

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PT-X Connect is a collaborative, cloud-based service that helps organisations of all sizes optimise their financial document delivery, speed time to cash, and harness intelligent analytics to drive better financial decisions; anytime, anywhere and from any device.


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