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Customer Success Story

Shepherd Care Center

Shepherd Center modernizes technology and check
disbursement processes

Customer Overview

Shepherd Center is a private, not-for-profit hospital specializing in the treatment, research, and rehabilitation of people with spinal cord and brain injuries, multiple sclerosis, chronic pain, and other neurological disorders. Located in Atlanta, Georgia, Shepherd Center is ranked among the top 10 rehabilitation centers in the nation by U.S. News & World Report.

Customer Challenge

Shepherd Center needed to upgrade its back-office check payment system to meet rapid growth demands and to simplify disbursements that required time-consuming manual intervention. They wanted a solution that would easily adapt to special check requests and to organizational changes without requiring IT involvement.

Bottomline’s Payments and Cash Management Solution

Shepherd Center selected Bottomline Technologies C-Series, a payments and cash management solution, over three other vendor offerings. The executive committee liked its clean, easy-to-use interface and centralized management and were impressed by the positive feedback they received from references.

Bottomline worked closely with Shepherd Center to ensure the solution met stringent regulation requirements. They also helped resolve a hidden point of failure problem in the clinic’s check printing process. Bottomline now manages all check processing, seamlessly integrating with the clinic’s new financial system.

Bottomline’s payment and cash management solution provided straightforward pre-packaged integration to Lawson Financials and payroll, and allowed easy incorporation of patient and payer refunds. Adding and modifying new output systems and payment types, helped support the hospitals diverse and changing needs.


Bottomline payments and cash management solution has significantly improved Shepherd Center’s check reprinting and inquiry process productivity. Finance staff can now easily manage special check runs on their own, saving hours of time and manual effort, and without impact on the Lawson users. Shepherd Center will soon add Bottomline’s payroll check capabilities to support independent processing of AP and payroll checks.

In the Customer’s Own Words

“We wanted a solution that would not only work well with Lawson, but would work well with had today. We are advancing [with Bottomline] and are leap years ahead where we were… Bottomline has been fantastic. We haven’t had to call for any support.”
Jeff Couch, IS Director, Shepherd Center

Cash is the lifeblood of any organisation. Whether you need to pay or collect, there’s an easy way to do both with PT-X.

Continuing Content


Payments and Cash Lifecycle Management

Maintaining a fragmented payments infrastructure carries heavy overheads, resulting in increased operating costs, technical complexity and duplication of processes. Learn how our end-to-end payments solution incorporates a full range of cash lifecycle activities.

White Paper

5 Best Practices for Improving Payments & Cash Management

Inefficiencies in payment processing and cash management can make the difference between a company’s success and failure. Here, we examine 5 best practices for improving your payments and cash management.

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