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Priority Support Services


Here’s the scenario: it’s time for the monthly HMRC payroll run but there’s a hitch. You have an unexpected error. The clock is ticking and you have just hours to get it fixed.

You’re unsure of the origin.
Is it the payments file?
Is it a missing field?
Or something more sinister?
Can you trust the integrity of your infrastructure?

Every second of down-time can be enormously damaging, and whilst your payments processing service will know the software in place, no-one knows your systems better than you.

What to consider when choosing the best payments processing service for your business:

  • Root case analysis – for critical cases, your payments processing service should provide you with a report detailing the root cause of the issue, with guidance on preventing reoccurrence
  • Key customer care – customer-focused payments processing services will assign a member of support team who will act on call, as an additional member to your team
  • Dedicated / named contacts – All of your cases will be managed by a dedicated engineer focusing solely on your case
  • Annual health checks – Your named engineer will also ensure the integrity of your payment processing service and detail any recommendations for process improvements

Each Priority Support contract at Bottomline can be packaged to integrate seamlessly with your own IT and IS teams – making us one of the most trusted, and best payments processing providers in the world.

If your payment processing service is not providing a priority support option, then it’s time to talk to Bottomline. Download the guide to our Priority Support Services to find out more.

Each of our Priority Support options are designed to safeguard you against the risk of delayed processing and the resulting impact on your organisation.

Cash is the lifeblood of any organisation. Whether you need to pay or collect, there’s an easy way to do both with PT-X.

Continuing Content


Evolution of the Payment Method

As businesses have evolved, UK payments have improved too. From bartering to secure payments online, we’ve come a long way in terms of how we pay for goods and services. But not every organization has evolved as efficiently as they could.


Change the way you think about payments

Isn't it time you revisited your payments strategy?

Want to discover more about this or other Bottomline solutions? Let's talk

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