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Enterprise case management

Automate and streamline the process of creating, managing, and investigating alerts and cases of enterprise fraud, money laundering, and security breaches, including generating suspicious activity reports (SAR) and electronic filing.

Anchor: Overview

The Challenge

In the current financial climate, corporations need centralised financial crime and fraud alert and case management tools, in order to combat the rise of fraud, money laundering and data theft, and to comply with government regulations. However, alert and case management is a laborious, costly, and error-prone process, and the workload of security, anti-fraud, and compliance teams is growing.

Our Solution

Bottomline's Enterprise Case Management (ECM) solution provides an enterprise-wide alert and case management system for creating and managing alerts and cases of suspicious activity, and filing suspicious activity reports (SARs). Bottomline ECM integrates seamlessly with existing corporate systems, collecting all data relevant for case investigations across multiple systems in heterogeneous environments. The solution includes a preconfigured extendable data model and case management workflow, allowing for rapid deployment and fast return on investment.

Anchor: Resources

Research Report

Strategic Treasurer: Treasury Fraud & Controls 2017 Report


Bottomline Enterprise Case Manager

Anchor: Benefits


  • A centralised view of alerts across systems improves transparency and ability to report and comply with government regulations
  • Standardise investigation and enable cross channel-investigation by connecting with all appropriate corporate systems and data sources
  • Rapidly expose fraudulent activity by visually analysing complex relationships on a variety of dimensions
  • Increase staff productivity with easy-to-use workflows that reduce errors, and more effectively manage case loads
  • Adapt quickly to changes in the bank structure and processes, internal and external threats, and regulatory requirements
85% of financial institution executives sight a fraud solutions ability to help them meet regulatory and compliance issues as very important - Source: Financial Institutions Fraud Trends: ATO and Application Fraud Rising Rapidly. Aite Group, May 2017.
Anchor: Functionality


  • Capture and monitor data from a multitude of systems with flexible integration and data ingestion tools and standardised / extensible data model
  • Easily establish priorities, assign caseloads, and meet deadlines with pre-configured alerts and case workflows for specific organisational requirements
  • Automatically file SARs to regulatory bodies with complete and accurate information and documentation
  • Automatically calculate financial impact based on information such as financial exposure, anticipated loss, and pre-charge of recoveries.
  • Visually map connections between suspect activities and users according to a range of variables with link analysis diagrams
  • Learn more about the Bottomline Cyber Fraud and Risk Management platform.

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