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gb United Kingdom
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Training Programmes

Bottomline is passionate about training; keeping our customers and partners up to date, knowledgeable and as effective as they can be.

Courses Designed to Improve Your Productivity

Bottomline is passionate about training; keeping our customers and partners up to date, knowledgeable and as effective as they can be. That’s why experienced trainers deliver our Bacs-accredited courses.

Our training delivers concrete results in cost reductions, efficiency savings and customer service improvements.

Direct Debit Compliance Training (1 day)

This course is Bacs-accredited and recommended by major banks. Provides a clear understanding of the latest requirements and best practices for secure, efficient and fully compliant Direct Debit processing.

This course covers:

  • Direct Debit compliance & best practice Guarantee and advance notice Regulations
  • Lodgement and collection timescales & processes
  • Key Direct Debit reports (AUDDIS, ARUDD, ADDACS)
  • Direct Debit Indemnity Claim Automation (DDICA)
  • Paperless Direct Debit (PDD)

Please email for details of our on-site courses, or book on to a regional course:

Direct Debits Training for Paying Banks (1 day)

A comprehensive programme looking at the Direct Debit scheme and the responsibilities of paying banks. The course will help your organisation to comply with the scheme rules.

This course covers:

  • Direct Debit Guarantee (responsibilities and liabilities for paying banks)
  • Direct Debit Instructions (acceptance / return / rejection)
  • Amendments and cancellations
  • Direct Debit collections
  • Indemnity claim process
  • 'A' services
  • Contact us for Direct Debit for Paying Banks training

SEPA Scheme Training
Highlights processes and identifies differences between the UK Direct Debit scheme and the SEPA scheme, plus an insight to the future of SEPA and e-SEPA.

This course covers:

  • Introduction to SEPA & key terminology
  • Scheme process, rules and obligations
  • Refunds and mandates
  • Clearing & settlement mechanisms
  • Contact us for SEPA Scheme training

SWIFT Training

Bottomline offers a variety of 1, 2 and 3-day courses, which complement our initial training during implementation, to refresh skills, train new or assist with system upgrades.


Bottomline Transform Product Training

  • Introduction to Transform Project Development
  • Administration of Transform Software
  • Bespoke Transform training courses
  • contact us for details

Bottomline C-Series Product Training

  • Free, instant overview webinar covering C-Series core functionality
  • Direct Debit management system training (1 day) – for compliance & management of C-Series
  • Contact us for details

Contact Us:

For Customer Support and Services click here.