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Uniquely designed for every line of business

Build loyalty and trust by proactively engaging with your retail, business, and wealth management customers.

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Out-of-the-box intelligence and analytics

Leverage data and insights to retain, deepen and grow profitable customer relationships.

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Pre-integrated and ready to scale

Accelerate your digital transformation with a banking-specific solution that can evolve alongside fluctuating customer needs.

Why Digital Banking IQ?

“Financial Institutions who digitize their relationship models can increase revenue by 15-25% and decrease costs by 5-15%."

Source: Boston Consulting Group

Single view of the customer

Chase customer relationships, not customer data.

Unify internal and external customer data in one place and ensure every relationship manager has the full context they need to grow each relationship. No more customer data scavenger hunts across multiple systems.

  • Prioritized activity feed specific to each customer including key events, recommendations, tasks, appointments and more
  • Interactive Relationship Map to explore relationship linkages and company hierarchies
  • Create and take action on leads, service cases and recommendations
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Lead and referral management

Increase referrals through easy, timely capture.

Drive the creation of leads and referrals across your organization and ensure nothing falls through the cracks.

Facilitates cross-functional communication and collaboration

Easily convert recommendations and insights into leads and progress them through the buy cycle

Track every referral and lead to ensure timely follow up

Actionable insights

Supercharge banking data with artificial intelligence.

Add a personal touch to every customer interaction from start to finish by arming relationship managers with AI and machine learning insights and predictions.

  • Actionable insights and predictions about key transactions and account trends
  • Data-driven cross-sell recommendations
  • Prioritized dashboards based on primary relationship value
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Executive dashboard

Empower your leadership team with intelligence-based information that helps them make strategic decisions to drive short- and long-term business results.

Comprehensive view of key products, industries, and lines of business

Identify overall customer relationship intensity and potential growth and churn mitigation opportunities

Onboarding and campaigns

Create customizable workflows to ensure the consistent and efficient onboarding of new accounts and execute banker-led campaigns to support marketing efforts.

Automate onboarding tasks and workflows for newly opened accounts

Easily stand up new products and create and launch campaigns based on business objectives

Plan, define, track and compare goals & ROI for brand awareness and lead generation

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Did you know?

30% of customers are willing to shift to BigTechs/Fintechs because of unsatisfactory experiences with their primary bank”

Source: Capgemini, June 2020, The Financial Brand

Data empowers your entire organization to make the decisions that drive sustained and scalable growth

A superior customer experience starts with enabling your banking teams to provide proactive, intelligent guidance at every stage of the customer journey. Learn how leveraging your data can help your financial institution achieve greater efficiency while delivering a superior customer experience.

The Strategic Value of Banking Data

View the eBook

Explore the Digital Banking IQ Platform

Our complete solution for digital transformation. From actionable insights to faster onboarding, Digital Banking IQ is the leading intelligent engagement platform for banking and payments.

Insights and Analytics

Digital Banking IQ for Insights and Analytics

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Unify data sources across your organization and deliver actionable insights that are based on a deep understanding of your customers’ needs.

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Insights

Payments and Cash Management

Digital Banking IQ for Payments and Cash Management

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Unify your commercial customer experience and strengthen payments and cash management services via a platform featuring rich UI and UX capabilities, machine learning and artificial intelligence.

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Payments

Fraud and Financial Crime Management

Digital Banking IQ for Fraud and Financial Crime Management

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Gain security and peace of mind with fraud and risk solutions, offering unparalleled protection from fraud and financial crime, while helping financial institutions comply with regulations. 

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Secure

Customer Engagement

Digital Banking IQ for Customer Engagement

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Drive new accounts and deposits via a comprehensive suite of digital customer engagement solutions purpose-built within a secure, intelligent customer growth and acquisition platform.

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Engage

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