Bottomline User Behavior Monitoring is designed to track end user activity across critical enterprise applications by non-invasively monitoring each action a user takes within the application. These actions are captured by non-invasively "sniffing" application traffic flowing through the main corporate network switches, allowing the product to operate without impacting enterprise application or end user performance. This data can then be used by investigators to research the activities of end users within a specific application or across multiple applications.
Bottomline User Behavior Monitoring is comprised of three functional components.
Data Capture: Traditional user monitoring solutions typically rely on data that already exists within the organization such as log files and databases; hence the visibility they provide is limited to the data that is provided within the logs and the speed with which the logs can be reviewed. Bottomline User Behavior Monitoring captures user activity data directly from the corporate network and reconstructs user screens and keystrokes, providing unparalleled visibility into user activity. The data captured from the network is then complemented by data collected from traditional sources such as log files and databases.
Data Analysis: The system provides out-of-the-box free-text indexing of user screens enabling auditors and investigators to search for specific types of user behavior, for example, all users who viewed a specific customer account number within a specific time frame. Data analysis also includes statistical/analytic tools that build profiles of user behavior and generate alerts on suspicious activities in real-time.
Investigation and Case Management: The Investigation Center is a comprehensive investigation tool, which provides a complete framework for all activities within the entire investigation life-cycle.