Customer success story
The bottom line on what matters most to bankers today
We believe there’s never been a better time to be a bank.
The banking landscape is shifting rapidly. You know this better than anyone. Financial institutions across the board are undergoing unprecedented levels of digital acceleration and change, impacting every facet of their core franchises – from retail, to small business, to commercial banking.
However, with immense change comes immense opportunity. Financial institutions with a proactive, forward-thinking approach the next generation of digital banking will uncover new propositions and revenue opportunities far exceeding the playbook of the past.
We’re here to take you there.
Featured guests:
Christine Barry, GM Digital Banking Solutions, AiteNovarica Group
Norman DeLuca, GM Digital Banking Solutions, Bottomline Technologies
Enrico Camerinelli, Research Director, AiteNovarica Group
Kevin Pettet, GM Enterprise Banking, Bottomline Technologies
Jessica Cheney, VP Product Management, Bottomline Technologies
Insights and analysis on digital banking and fintech trends from experts and financial service veterans.
Previously on the Banking Bottomline
How Banks Can Help Small Businesses with Their Cashflows with Erik Nilsen, Senior Vice President of Small Business Solutions and Segment Analytics at Bottomline Technologies
What's on the table in part one:
How certain economic forces are applying pressure on businesses
Why businesses are struggling with their cash flow forecasting
Specific ways financial institutions can help small businesses right now
Emotion’s Role in User Experience with Scott Babb, Senior Director of User Experience
What's on the table:
Emotion and why it is a critical component of design
What are the three levels of emotion and how do they impact the user journey
How incorporating emotional design creates a better user experience, and more engaging products
Managing Change when Replacing a Large-Scale Cash Management Solution with Kevin Pettet, General Manager of Enterprise at Bottomline
What's on the table:
Best Practices for Managing Change:
Why proactive outreach is critical for change management, as well as how to execute it
How a preview period benefits both financial institutions and their customers
Why implementing change through wave migrations is important when replacing change management solutions
Commercial Onboarding Experience with Christine Barry, Director of Research at Aite Novarica Group
What's on the table:
What modern banking customers look like and why their banking experience expectations have changed
Why most banks are not meeting customer expectations and how they can improve
What to expect in the next generation of onboarding platforms
Differentiation in Commercial Banking with Christine Barry, Director of Research at Aite Novarica Group
What's on the table:
Common themes across banks: more business side investments & increased competition
What really matters to banking customers – the user experience
How consolidation and incorporating analytics can help enhance the overall experience and improve service
Connecting the Dots Between Real-Time Payments and Small Businesses with Jessica Cheney, VP Product Management & Strategy at Bottomline
What's on the table:
Why the impacts of real-time payments have sparked interest for small businesses
How instant payments can help improve customer satisfaction and loyalty
How real-time payments can provide small businesses with enough flexibility and access to their funds to successfully manage cashflows
Enrico Camerinelli, Senior Analyst at Aite-Novarica Group on Cash Flow Forecasting and Optimization
What's on the table:
How cash flow optimization can impact customer engagement
Cash flow forecasting vs cash flow optimization — what’s the difference?
How visibility and velocity are drivers for proactive risk mitigation, as well as cash flow optimization, customer engagement and adaptability
"Treasury-as-a-Service: Visibility and Velocity" with
Enrico Camerinelli, Senior Analyst at Aite-Novarica Group
What's on the table:
Why the stakes are high for corporate treasurers, especially during an uncertain economy
The two powerful strategic weapons to maintain stability and how to use them
How visibility and velocity are drivers for proactive risk mitigation, as well as cash flow optimization, customer engagement and adaptability
Christine Barry of AiteNovarica Group on Millennials in Small Business Banking
What's on the table:
Why millennial-run small businesses (SMBs) are a key component to your SMB banking growth strategy
Actionable advice on how financial institutions can better serve this critical demographic of small business customers
"The Small Business Banking Opportunity" with Norm Deluca, Bottomline’s General Manager, Banking Solutions Group
What's on the table:
The latest threats to banks’ primacy and how financial institutions must act to reclaim the center of that relationship in an increasingly open financial services ecosystem
Actionable advice to establish deep, meaningful relationships and maintain your position as a trusted advisor
What to look for when partnering with bank-centric innovators
Market Outlook Report: Small Business Banking in 2021
The road to small business recovery is long, with many reporting that revenue has nearly halved in 2020. SMBs represent a huge opportunity for banks - as it's critical to provide the banking services that help small businesses survive.
More infoSmart Banks Can Win in Small Business Webinar Series
Ron Shelvin leads the discussion with industry thought leaders in this video series focused on small business digital transformation. Explore the entire webinar series below to discover what industry leaders think banks can do to help their small business customers.
More infoGet in Touch
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