Check out our latest episode with Nick Berents, Director of Solutions Marketing

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video time: 05:37 video title:

FedNow is Coming: What it Means for Your Business Customers

FedNow, an instant payments service being developed by the United States Federal Reserve Bank, is designed to offer uninterrupted processing and will feature integrated clearing functionality — enabling financial institutions to deliver end-to-end instant payment services to their customers. 

In this podcast episode, Nick Berents, Director of Solutions Marketing, unravels the FedNow initiative and what it means for your business customers.

What's on the table in part one:

Do commercial customers care about FedNow? 

How banks must utilize the right payment rails to enhance the customer experience

 Is it either/or between RTP network and FedNow?

The next steps that banks should be taking now

The bottom line on what matters most to bankers today

We believe there’s never been a better time to be a bank.

The banking landscape is shifting rapidly. You know this better than anyone. Financial institutions across the board are undergoing unprecedented levels of digital acceleration and change, impacting every facet of their core franchises – from retail, to small business, to commercial banking.

However, with immense change comes immense opportunity. Financial institutions with a proactive, forward-thinking approach the next generation of digital banking will uncover new propositions and revenue opportunities far exceeding the playbook of the past.

We’re here to take you there.


Deep Expertise

Featured guests:

Christine Barry, GM Digital Banking Solutions, AiteNovarica Group

Norman DeLuca, GM Digital Banking Solutions, Bottomline Technologies

Enrico Camerinelli, Research Director, AiteNovarica Group

Kevin Pettet, GM Enterprise Banking, Bottomline Technologies

Jessica Cheney, VP Product Management, Bottomline Technologies

Insights and analysis on digital banking and fintech trends from experts and financial service veterans.

Previously on the Banking Bottomline

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video time: 05:45 video title:

How Banks Can Help Small Businesses with Their Cashflows with Erik Nilsen, Senior Vice President of Small Business Solutions and Segment Analytics at Bottomline Technologies

What's on the table in part one:

How certain economic forces are applying pressure on businesses 

Why businesses are struggling with their cash flow forecasting 

Specific ways financial institutions can help small businesses right now

Emotion’s Role in User Experience with Scott Babb, Senior Director of User Experience​​​

What's on the table:

Emotion and why it is a critical component of design

What are the three levels of emotion and how do they impact the user journey  

How incorporating emotional design creates a better user experience, and more engaging products

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video time: 05:23 video title:
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video time: 08:06 video title:

Managing Change when Replacing a Large-Scale Cash Management Solution with Kevin Pettet, General Manager of Enterprise at Bottomline

​​​What's on the table:

Best Practices for Managing Change:

Why proactive outreach is critical for change management, as well as how to execute it

How a preview period benefits both financial institutions and their customers

Why implementing change through wave migrations is important when replacing change management solutions

Commercial Onboarding Experience with Christine Barry, Director of Research at Aite Novarica Group​​​

What's on the table:

What modern banking customers look like and why their banking experience expectations have changed

Why most banks are not meeting customer expectations and how they can improve

What to expect in the next generation of onboarding platforms

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video time: 05:56 video title:
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video time: 05:29 video title:
Differentiation in Commercial Banking with Christine Barry, Director of Research at Aite Novarica Group ​​​

What's on the table:

Common themes across banks: more business side investments & increased competition

What really matters to banking customers – the user experience

How consolidation and incorporating analytics can help enhance the overall experience and improve service

Connecting the Dots Between Real-Time Payments and Small Businesses with Jessica Cheney, VP Product Management & Strategy at Bottomline ​​​

What's on the table:

Why the impacts of real-time payments have sparked interest for small businesses

How instant payments can help improve customer satisfaction and loyalty

How real-time payments can provide small businesses with enough flexibility and access to their funds to successfully manage cashflows

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video time: 09:14 video title:
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video time: 05:19 video title:

Enrico Camerinelli, Senior Analyst at Aite-Novarica Group on Cash Flow Forecasting and Optimization

What's on the table:

How cash flow optimization can impact customer engagement

Cash flow forecasting vs cash flow optimization — what’s the difference?

How visibility and velocity are drivers for proactive risk mitigation, as well as cash flow optimization, customer engagement and adaptability

"Treasury-as-a-Service: Visibility and Velocity" with
Enrico Camerinelli, Senior Analyst at Aite-Novarica Group

What's on the table:

Why the stakes are high for corporate treasurers, especially during an uncertain economy

The two powerful strategic weapons to maintain stability and how to use them

How visibility and velocity are drivers for proactive risk mitigation, as well as cash flow optimization, customer engagement and adaptability

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video time: 05:40 video title:
Christine Barry Millenials Small Business Banking
video time: 00:07 video title:

Christine Barry of AiteNovarica Group on Millennials in Small Business Banking

What's on the table:

Why millennial-run small businesses (SMBs) are a key component to your SMB banking growth strategy

Actionable advice on how financial institutions can better serve this critical demographic of small business customers

"The Small Business Banking Opportunity" with Norm Deluca, Bottomline’s General Manager, Banking Solutions Group

What's on the table:

The latest threats to banks’ primacy and how financial institutions must act to reclaim the center of that relationship in an increasingly open financial services ecosystem

Actionable advice to establish deep, meaningful relationships and maintain your position as a trusted advisor

What to look for when partnering with bank-centric innovators

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video time: 06:35 video title: The Banking Bottomline: Norm Deluca, Banking Solutions Group

Market Outlook Report: Small Business Banking in 2021

The road to small business recovery is long, with many reporting that revenue has nearly halved in 2020. SMBs represent a huge opportunity for banks - as it's critical to provide the banking services that help small businesses survive.

More info

Smart Banks Can Win in Small Business Webinar Series

Ron Shelvin leads the discussion with industry thought leaders in this video series focused on small business digital transformation. Explore the entire webinar series below to discover what industry leaders think banks can do to help their small business customers.

More info

Get in Touch

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