Facing immense pressure in 2020, small businesses have demanded unprecedented support and guidance while accelerating their adoption of digital technologies. Whether helping clients obtain Paycheck Protection Program loans or shifting to remote service delivery in the wake of branch closures, financial institutions have had nearly every engagement channel and relationship management process tested. Their performance in guiding small businesses through these turbulent times will impact their growth and performance for years to come.
Here are six essential digital service offerings that all banks should adopt to preserve and grow small business customer relationships.
Digital Banking Access and Enablement for Small Businesses
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