Digital Banking
Market-leading digital banking and payments platform to engage intelligently with customers, and acquire, deepen and grow profitable relationships.
Industry initiatives leaders are focusing on:
Banking customer acquisition and retention challenges
ISO 20022 messaging and FedNOW journeys
Focus areas for growth within the next 12 months
Plans for open banking strategy
Preparation for real-time payments
The stakes are high for finance leaders as they survey the balance of 2023. The pandemic’s most dangerous days look to be over and fears now center around the double-whammy of inflation and a potential recession. Outside of macro issues the table is set for change. The FedNow faster payments service will launch in July bringing increased awareness and usage of the ISO 20022 messaging format. Open banking – which has gained substantial traction in the UK – is starting to see early usage in the US. And as always banks are expected to get, keep and grow their customer base at all costs.
So there’s substantial change in the wind. But here’s the problem: Banks don’t seem to be as prepared as they should be with so much at stake. CANAM Research partnered with Bottomline to sense check various issues under the heading of payments modernization and found concerning evidence that legacy infrastructure combined with a lack of awareness of cloud-based technology could put innovative new payments solutions out of reach for many banks at a time when competition is at a premium.
What follows are the results of that research in four sections: legacy infrastructure, real-time payments, treasury management and open banking.
With so much at stake banks are approaching the short-term future of their business with a spirit and intent of innovation, improvement and partnership. As long as the word “digital” is placed before each of these phrases, they will be able to compete for business and consumer accounts.
Top 3 focuses for commercial bank growth over the next 12 months
Payments innovation
Treasury management update
Fintech partnership
"30% of respondents are either fully implemented with FedNOW or will be in the next 6 months"
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