The threat of fraud, regulatory compliance challenges, and the rise of challenger banks and brands make navigating this landscape difficult, even for the most established banks and corporations. Add in the current situation with COVID-19 and the time for improving customer experience has never been so important.


To gather insights on these topics and more, Bottomline spoke with some of the most influential thought leaders in the industry, including Bank of America and Visa, to gain their perspectives as they discuss what to expect as we enter the new decade.

Download the report today to discover how you can navigate and excel in the new payments ecosystem.

Digitalisation of the Global economy

Bank and Fintech Collaboration

Open Banking and Integration

Customer Experience and Intelligent engagement

Security, Financial Crimes and Financial Imperatives


"The consumerization of B2B payments means customers are going to dictate what the future is." 

Source: Alan Koenigsberg, Visa Business Solutions


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