TreasuryXpress, the global leader in on-demand treasury management solutions (TMS), received the IDC 2020 SaaS TMS Customer Satisfaction Award across all stages of the brand experience based on the results of IDC’s SaaS Path global survey. The IDC SaaSPath is a global survey of approximately 2,000 organizations of all sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.
The SaaSPath survey is conducted across all geographic regions of the world, all company sizes, includes roughly 55% IT leaders and 45% line of business leaders, and its respondent base ranges from senior managers up through chief experience officers (CXOs). All respondents go through an extensive screening process to ensure they are familiar with the technologies they are being asked about, are current users, and have influence in their company’s technology buying decisions. Further, all customer satisfaction metrics and ratings are collected solely from current customers of the vendors being rated, to ensure scoring reflects up-to-date customer sentiment based on proper vendor familiarity and knowledge.
Each customer is asked to rate their primary application vendor on 33 different metrics. These 33 metrics, detailed in the report, span across 3 main categories of review, including the vendor itself and its relationship with the customer, several aspects of the product’s implementation, and a broad range of assessment examining the product’s usage and value.
