Online Account Opening and Onboarding
Streamline your digital account opening and onboarding experience and accelerate your digital transformation.
Randolph-Brooks Federal Credit Union (RBFCU) is one of the strongest credit unions in the country with over 500,000 members and assets exceeding $6 billion.
Always looking to innovate, RBFCU was an early adopter of online banking capabilities when the trend was still in its infancy. More recently, RBFCU growth goals included expanding its presence into rural Texas, tapping into an area that lacked physical branch locations.
Find out why RBFCU partnered with Bottomline Technologies to successfully provide prospective members with the ability to apply for direct deposit accounts without having to travel long distances to a brick and mortar location.
“We give members and potential members the chance to strike while the iron is hot. If they see an advertisement about membership, free checking, or a low loan rate, they don’t have to wait to visit a branch. They can open a new account, add checking, get a debit card, or apply for a loan online. We understand their busy lifestyles and we meet them where they are.” Mary O’Rourke | Chief Information Officer | RBFCU
Banks have traditionally relied on physical branches and paper applications. But the world has changed. Customers are unsatisfied with the old way of doing things. They want to shop and buy online - even when it comes to banking services. Banks face a digital sales and marketing divide.
Give Consumers What They Want: Easy Online Account Opening. Consumers who can buy anything with one swipe of their finger are demanding more responsive digital experiences from their financial institutions, including easy-to-use online account opening.
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