Customer Success Story

West Georgia Health Saves 8 Minutes per Patient Registration


West Georgia Health

For more than 75 years, West Georgia Health has been dedicated to providing exceptional healthcare. In support of this goal, the hospital sought to improve the patient registration process by examining its manual, paper-based process and determining where it could gain efficiencies.

West Georgia Health found that patients were frustrated by repeatedly filling out the paper forms, sometimes having to provide the same information multiple times.

Once the culprit was identified, the hospital knew it had to remove paper from its admissions process and find an automation solution. Find out why it chose Bottomline Technologies’ eCapture and eSignature products and how it cut patient admission times and increased patient satisfaction.

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Stacks of forms to fill out, dozens of places to sign, photo ID and insurance cards to provide, and endless delays as you wait to be seen by a doctor. The patient experience matters and technology can help in creating a better experience – beginning right at registration.


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