Providing a friction free online account origination process, while also preventing fraud makes it difficult for financial institutions to meet high expectations for acquiring new customers in a digital-first economy. Most institutions would agree they haven’t yet delivered an optimal experience during digital customer enrollment. But everyone agrees that solving the issues of fraud and friction in the account-opening process is critical to increasing digital sales.
Bottomline Technologies and Socure Digital Identity Verification recently joined American Banker to discuss fraud, friction and the future of account opening in a live webinar. Read this executive brief to learn:
Executive BriefBank Cross-Selling: Creating a ‘Just Right’ Strategy for Success
Bank cross-selling can be a critical path to growth, but most financial institutions are missing or mismanaging cross-selling. The challenge, facing banks and credit unions, is how to offer services the customer needs, when they need it, without a heavy-handed sales pitch.
Customer Success StoryFirst Command Bank Sees 35% Growth with Online Account Opening
After experiencing an increase in new clients, First Command Bank needed to find a way to make the process of opening accounts easier for financial advisors, since they often assist clients in setting up deposit accounts. Their current process was manual and involved customers filling out forms and then advisors faxing or emailing the completed forms to the bank. While this worked, it was a cumbersome, lengthy process and the redundancies sometimes resulted in errors.
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