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Research Report

How Millennial Decision-Makers Are Changing Relationships Between Businesses and Banks

Anyone involved in the industry of banking, quickly knows the world is in transition. As Millennials take on decision-making roles, they come with a new set of expectations for the business banking experience. Existing commercial customers expect – and potentially even demand – more from their bank or credit union.

Read this National Study research report to learn more about the new generation of business banking decision-makers and thorough findings to dilemmas.

53% of Millennial business decision-makers are already using non-bank providers for core bank services.

By 2020, 35% of the market will be in play due to digital disruption created by demographic shifts, cloud, mobile and big data. Will your user experience win market share?

Continuing Content


Bottomline Business Payments Center

Large companies need a central view of payments activity and better integration with their bank to get the transparency, efficiency and controls they need. Learn how Bottomline’s Business Payments Center can help your financial institution provide a unified experience to and better integration to your most valued clients.

Executive Brief

Bank Cross-Selling: Creating a ‘Just Right’ Strategy for Success

Bank cross-selling can be a critical path to growth, but most financial institutions are missing or mismanaging cross-selling. The challenge, facing banks and credit unions, is how to offer services the customer needs, when they need it, without a heavy-handed sales pitch.

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