In order to optimize digital banking experience for your prospects and customers, it is essential that financial institutions improve mobile banking. Why? More than 70% of consumers want to open bank accounts digitally, but only 8% of new account applications started on a mobile device are being completed in a single digital session.
Risk management requirements may be the culprit. You should consider how risk and compliance requirements are creating friction, and re-think your institution’s approach to Know Your Customer and Customer Identification Program (CIP) requirements by:
Read this article to keep KYC regulations from killing your career in digital banking. It’s time to reinvent your approach to risk management.
DatasheetDigital Banking: Secure Apply for Online Account Opening
Often times, consumers question if they are opening new accounts on a secure online banking system. To securely drive growth, you should re-evaluate risk management processes that may be interfering with the customer experience.
VideoSpeeding Up the Account Opening Process
Many banks aren't meeting prospective customers' digital expectations, and could be losing accounts as a result. Subject matter expert Kimberlee Mineo, Bottomline Technologies, provides insight into maximizing the value of the digital channel
For Customer Support and Services click here.