Today, financial institutions are forced to devote a significant budget to remain competitive in a demanding and constantly evolving marketplace. Digital transformation is now about business survival — those that do not innovate digitally will be swallowed by more forward-thinking competitors.

Still, financial institutions must be able to calculate and make a case for digital account opening and onboarding investments in order to justify the spending. As these investments go beyond traditional ROI and have a direct impact on customer expectations and value, it can be difficult to know where to begin in order to sell this investment internally.

Why it matters?

Over one-third of banking revenues are in play due to the forces of digital disruption.


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