IHEEM wanted to move away from its time-consuming manual processes and move to 100% paperless Direct Debit mandates as part of a cloud-first strategy.

Bottomline PTX Managed Service allowed IHEEM to radically change how it managed the end to end Direct Debit lifecycle by allowing them to:

  • Move to 100% paperless Direct Debit mandates
  • Ensure GDPR compliance for sensitive banking data
  • Provide a smoother sign up process for enhanced user experience

IHEEM now benefits from paperless Direct Debits, which enables a better experience for its members and has improved overall efficiency in how collections are made.

Read the customer Journey to discover how IHEEM made the move to automated payments in the cloud, keeping within tight deadlines and with minimal disruption to its customers.


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