Trenitalia c2c asset

Customer Overview

Trenitalia c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. It is one of the UK’s most punctual and most popular train operators and was named “Rail Operator of the Year” at the 2018 National Transport Awards.

On track for cheque refunds

Trenitalia c2c (c2c) is a long-term customer and uses PTX for managing Bacs payments. The solution is integrated with c2c’s core finance system, and considered a robust, secure and efficient way of making payments with multi-level approvals and authorisation workflows. Lockdown during the pandemic led many customers to apply for a season ticket refund. Tickets purchased by cheque or cash have to be refunded by cheque. This involved sending a cheque run to c2c’s dedicated office-based printer that uses special cheque paper. Each cheque required a signature from the Finance Director and Head of Finance.

A Smart Replacement for Printing Cheques

Due to the lockdown, existing processes for creating, signing and fulfilling cheques would have been a logistical nightmare with increased risk and complexity. Fortunately, Dave Markwell, c2c’s Finance Systems Administrator, was already looking at how the company could modernise its cheque payments. He explains, “Whilst researching potential alternatives to printing cheques, I found the PTX Refund solution. It ticked every box in terms of the features that we needed. As we were using PTX for Bacs, we had the utmost confidence in Bottomline. PTX is linked to our bank accounts which means we could leverage existing approval and authorisation workflows. This was a real timesaver and accelerated change without compromising on security." Download the Trenitalia c2c customer success story to learn more.


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