Paymode Frequently Asked Questions

Paymode encourages adoption of electronic payment methods by emphasizing the efficiency and security of payment methods like ACH and virtual card during the enrollment process and offering tools that help vendors invoice, improve cash application, and manage AR.

Yes. If vendors are adding or changing a bank account, they will be prompted to complete multiple authentication steps to ensure a fraudster isn’t making these changes. Once authenticated, the vendor will be able to make those changes within the Paymode portal.

Once payments are approved by a payer, ACH and virtual card payments generally arrive within two to three business days. There are no holds placed on payments.

Vendors accepting Premium ACH payments pay a per transaction fee outlined during Paymode enrollment and in the Paymode Terms of Service. Vendors accepting virtual card payments pay the interchange fees charged by their card providers, because a virtual card is run through the vendor’s point of sales system just like a regular credit card, but there are no additional Paymode fees in addition to those charges.

Vendors receiving Premium ACH or virtual card payments can reconcile those payments much faster since they arrive with invoice-level remittance data that matches invoices to payments. Vendors can access robust payments reporting and track payments 24/7.

Additionally, vendors can use Premium Invoice Delivery to send invoices via email and include a “Pay by Link” so their payers can pay invoices quickly and electronically. This extends to payers who aren’t part of the Paymode network. Vendors can also tap into Dunning capabilities to automate customer follow-ups/payment reminders.

Premium ACH memberships can also utilize Pay by Link functionality to allow payers outside the network to pay directly from a Paymode invoice.

To verify if an email from Paymode is legitimate, look for the domain “paymode.com” or “bottomline.com” and check for telltale signs of fraudulent email, such as misspelled addresses or awkward phrasing. Be sure to hover over links to ensure the domain matches with expected Paymode or Bottomline domains.

When in doubt, do not hesitate to reach out to your Paymode team and confirm the email is legitimate.

Over 600,000 businesses rely on Paymode for secure, efficient business payments. Since 2009, the network has grown over 600% as payers and vendors have embraced the Paymode network for automation and fraud prevention.

On average, a new payer will have about 50% of their vendors already on the network and ready to accept electronic payments. The majority of suppliers Paymode reaches out to will enroll for electronic payments.

Yes, vendors can receive payments through multiple payers if those payers are part of the Paymode network. Many vendors are connected to and receive payments from multiple Paymode payers, which speeds up payments and accounts receivable for those vendors.

ACH payments sent by payers go directly into a designated bank account, so that bank account information is necessary to ensure payments are routed to the right place.

In addition, Paymode uses the account information and voided check and/or bank statements provided to ensure vendors are a valid business. This helps block bad actors from impersonating the vendor’s business and providing a false bank account to try to misdirect payments.

Paymode is the leading B2B payments network operated by Bottomline, a global leader in business payments and cash management. Bottomline’s secure, comprehensive financial solutions modernize payments for businesses, banks, and financial institutions.

With over 35 years of experience, moving more than $16 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Paymode is a core part of that commitment, serving over 600,000 businesses exchanging over $500 billion in payments annually.

Currently, Paymode is a US-only business payments network.

There are many differences, but the largest is the size and security of the Paymode network versus competitors. Paymode processes business payments for more than 600,000 businesses with zero fraud losses, and does vendor onboarding on behalf of customers.

In many cases, payers who have an AP automation solution in place can also use Paymode to automate more of their payments. Bottomline also offers invoice automation and AP automation solutions that integrate directly with Paymode if a payer is looking to digitize the entire invoice-to-pay process.

Paymode is the business payments network that powers a key part of Bottomline's CFO Suite. While Paymode helps businesses securely pay vendors, prevent fraud, and optimize payments, the CFO Suite extends beyond payments to help finance teams manage, predict, and protect cash across AP, AR, Treasury, and payments workflows using connected data and governed AI.

Yes. Paymode is the updated name of the network formerly known as Paymode-X.

Yes. Vendors who receive requests from customers to accept payments through Paymode should know the network has been around for two decades, serves over 600,000 businesses and many of the largest US banks, and facilitates over $500 billion in payments annually with zero fraud losses.

Potential customers, vendors, and partners should use this contact page. Simply fill in your information and you will be routed to and contacted by the right party.

For existing customers, contact your Member Services representative or Account Manager.

Yes. Paymode offers integration options for every ERP and GL available, with dedicated connectors for some and file-based integrations for all others. More information can be found on the Paymode integrations page.

Paymode allows payers and their vendors to exchange secure, efficient digital payments. Once a payer joins the Paymode network, Paymode works on behalf of the payer to invite and enroll their vendors into the network. Once payers and vendors have been authenticated, payments can be exchanged securely through the network.

Paymode can integrate with any ERP and general ledger system. Paymode also works closely with banks and financial technology companies to offer the network’s many benefits to over 600,000 businesses.

A closed payments ecosystem where payers and vendors can transact, exchanging business payments in the form of ACH, virtual card, and check. The best B2B payments network offer protection against fraud for the 79% of organizations impacted by payments fraud each year. Payments networks also allow payers and vendors to work more efficiently, gain better visibility into payments and cash flow, and reduce costs.

Payers can pay vendors using ACH, virtual card, and check. Paymode is also unique in that it offers a Premium ACH payment type, which allows vendors to stop the detective work around payments and apply cash faster. Payers also earn cash back rebates on Premium ACH payments. Paymode virtual card payments can be made via Visa, MasterCard, or American Express, depending on what card provider payers use. Payers can also opt to use managed check and receive a positive pay file or directed check and receive rich remittance files.

The Paymode network has zero fraud losses annually because of layered, comprehensive security methods for the network. These methods include validating vendors using over 300 data points, step up authentication including passkeys and biometrics for key account steps, and 24/7 monitoring of the network for suspicious behavior and fraudulent login attempts.

By removing vulnerable email-based payment change requests, utilizing rigorous network authentication, and validating banking details out-of-band, Paymode helps protect against BEC.

The network further reduces risk by housing sensitive vendor data inside a secure ecosystem rather than relying on unsecured email and other methods.

Paymode offers 50% or greater increases in rebate potential, cost savings, and time savings compared to competitors and point solutions. Paymode also gives payers:

• Efficiency gains from automating every step of the B2B payments process
• Better security from an authenticated, closely monitored network protected by multiple layers of security
• Vendor enrollment, validation, and management done on behalf of payers, which saves them time and frustration

Dedicated support teams for every payer on the network

The return on investment will be different for every business, but organizations can expect to see reductions in manual work, costs, and vendor outreach, improved fraud prevention, and time savings that can be used on strategic imperatives. Businesses paying via Premium ACH and virtual card can also expect to generate additional revenue through rebates.

In addition, a majority of customers see 50% or more reductions in processing time and costs for business payments.

Eligible Premium ACH and virtual card payments do offer cash back rebates for payers. Eligibility depends on the payment type accepted by vendors, among other factors, and can be discussed with Paymode Sales and Account Management teams.

Paymode, formerly known as Paymode-X, is a business-to-business (B2B) payments network offered through Bottomline. Paymode has been helping businesses pay and get paid since the early 2000s. Paymode processes over $500 billion in B2B payments annually for over 600,000 businesses with zero fraud losses.

No, you can keep your current ERP, which will remain the system of record when using Paymode. Some settings may need to be changed within your ERP depending on the integration.

Generally, implementation can be completed in 6 to 12 weeks, based on the involvement of customers' teams, the complexity of systems integrations, and other variables. Expected timelines will be outlined during the sales and activations processes.

Yes, both payers and vendors have access to dashboards and reporting that offer visibility into current payment statuses.

Vendors receiving payments through Paymode can cut Days Sales Outstanding (DSO) by 50% or more and eliminate fraud-prone checks in favor of ACH and card. Paymode also offers vendors:

• Enhanced remittance and automated reconciliation using CTX
• Fraud prevention using over 300 data points to confirm vendor identity and fight vendor fraud
• Electronic invoicing, Dunning (collections), and reporting tools to improve accounts receivable efficiency
• Dedicated support teams for every vendor using the network to help with business growth, questions, and concerns

Representatives from Paymode work with payers to identify which vendors to enroll and collaborate on the specific vendor messaging they want to use. Then, Paymode reaches out to vendors directly to onboard them. Enrollment communication focuses on the benefits of joining the Paymode network and explaining how the process works.

Vendors will receive an email from their payer inviting them to the network or will be called directly by a Paymode Vendor Sales representative. From there, they will be directed to enroll online using a business email address, remittance address(es), a bank account for incoming payments, and a Tax ID number.

Once the online enrollment is complete, the vendor will be authenticated using over 300 data points to ensure the business is legitimate. After vendor authentication, businesses can begin receiving payments from their payers/customers. More information can be found on our How to Enroll page.

The enrollment code will be provided in the email from Paymode and the vendor’s payer. Vendors will be prompted to enter the code during enrollment to ensure they’re enrolled for the correct payment type.

If a vendor has all the relevant information they need to enroll, the process can be completed in less than an hour.

Paymode will typically authenticate the vendor’s enrollment within one to three business days, and it can take a week from there for an account to be fully activated to receive payments.