What We Do
Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
Automate every step of your invoice-to-payment process
For Businesses
Digitize and automate AP processes with the most trusted solution for real estate
Centralize and automate all your payment creation, controls, and submissions
For Banks & Financial Institutions For Businesses
Make and receive secure digital payments conveniently through Paymode, the market leading B2B payments network trusted by over 600,000 member businesses.
Pay vendors through the largest B2B payments network to enhance working capital, prevent fraud, and reduce costs and processing time
Protect your business against fraud, get paid faster, and save time with enhanced remittance details
Boost revenue for your business and your customers with access to Paymode, our secure business payment network
Comprehensive connectivity to Swift and other domestic and global financial messaging networks
For Banks & Financial Institutions
Convert legacy financial message formats to modern message standards
Easily view analytics of financial messages with central repository
Stop payment fraud before it happens. Detect, investigate, and protect against internal and external threats
View, optimize, and forecast your cash position with all accounts connected in one solution
Own the primary customer relationship and grow business value across all business segments
Robust ecosystem of solutions, partners, APIs, and analytics designed to drive innovation, efficiency, scalability, and new business opportunities
Who We Serve
Join the many financial institutions and businesses that use Bottomline to pay and get paid. With solutions designed to modernize the payments landscape, we make complex business payments simple, smart, and secure.
Our Company
1. Important information and who we are This privacy notice gives you information about how the Bottomline group of companies collects and uses your personal data through your use of this website, portals, products and services including any personal data that you provide to us when you sign up to one of our events. This privacy notice is issued on behalf of Bottomline Technologies, Inc and the Bottomline group companies listed in section 14 of this notice. When we mention "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Bottomline group of companies responsible for processing your data. The Bottomline company you purchase a product or service from, or provide your personal data to, will be the controller for your personal data. Bottomline Technologies, Inc. is the controller and responsible for this website. We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the information set out in the contact details section (section 10). Where we process your customer or end user data on your behalf as part of the products or services we supply to you, we will act in accordance with the terms and conditions governing that processing which are contained in your contract with us.
2. The types of personal data we collect about you Personal data means any information about an individual from which that person can be identified. For the purposes of applicable national and state legislation, we may collect, use, store and transfer different categories of personal data about you which we have grouped together as follows:
We also collect, use, create and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific feature in order to analyse general trends in how users are interacting with our products and services to help improve them and our service offering.
3. How is your personal data collected? We use different methods to collect data from and about you including through:
Bottomline does not knowingly collect or distribute any personal data from children. If a child has provided Bottomline with personal data, the parent or guardian of that child should contact Bottomline at DataProtectionOfficer@Bottomline.com to delete such personal data.
4. How we use your personal data 4.1 Legal Basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
4.2 Purposes for which we will use your personal data We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. If you do not provide personal data we ask for, it may delay or prevent us from providing products and services to you.
4.3 Direct marketing
Often, when your personal data is collected, you may be asked to indicate your preferences for receiving direct marketing communications from Bottomline. In addition, you may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.
We may also analyse your Business, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications. 4.4 Third-party marketing We will get your express consent before we share your personal data with any third party for their own direct marketing purposes. 4.5 Opting out of marketing You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us in accordance with section 10. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product, updates to our terms and conditions and checking that your contact details are correct.
4.6 Cookies Cookies are small text files placed on a computer by a web server when browsing online and are used to store user preference data so a web server doesn't have to repeatedly request this information. We use the following types of cookies on our website:
Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Bottomline does not change its practices in response to ‘Do Not Track’ signals from web browsers. 5. Disclosures of your personal data We may share your personal data, where necessary, with the parties below for the purposes set out in the table above.
We or third parties mentioned above may share your personal data where necessary with the parties set out below.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Where your personal data is held and international transfers 6.1 Data Location Your personal data may be held at our offices and offices of Bottomline group companies and those of third parties described in section 5. Some of these third parties may be based outside of the country into we which we originally received the personal data (the “Originating Country”). For more information, including on how we safeguard your personal data when this happens, see below. 6.2 International Transfers We share your personal data within the Bottomline group of companies and with service providers that carry out certain functions on our behalf. This may involve transferring your data outside the countries in which we are based to our offices in: United States of America, United Kingdom, Switzerland, Singapore, Canada, France, Germany, Israel, Lebanon, Kosovo, India, and Australia. Whenever we transfer your personal data out of the Originating Country to countries which have laws that do not provide at the same level of data protection as the law of the Originating Country, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented: We use the specific standard contractual terms approved for use in the UK, EU, Switzerland and Singapore which give the transferred personal data the same protection as it has in the Originating Country. Bottomline complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom and Switzerland to the United States. To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov/ In compliance with the Data Privacy Framework Principles, where we transfer your personal data to a third party, we require such third parties to provide at least the same level of privacy protection as we do. In addition, we remain responsible and liable under the Data Privacy Framework Principles if that third party processes such personal data in a manner inconsistent with the Data Privacy Framework Principles, unless we prove that we are not responsible for the event giving rise to the damage. Bottomline has certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this privacy notice and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. In compliance with the Data Privacy Framework Principles, Bottomline commits to resolve complaints about our collection or use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our implementation of the Data Privacy Framework Principles should first contact Bottomline at: DataProtectionOfficer@Bottomline.com. In addition, Bottomline has further committed to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Data Privacy Framework complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs, UK ICO or Swiss FDPIC to file a complaint. The services of the EU DPAs, UK CIO and Swiss FDPIC are provided at no cost to you. Under certain conditions, to invoke binding arbitration for complaints regarding Data Privacy Framework compliance not resolved by any of the other Data Privacy Framework mechanisms reference Annex I for additional information: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf The U.S. Federal Trade Commission has jurisdiction over Bottomline’s compliance with the Data Privacy Framework.
7. Data security We maintain administrative, physical, and technical safeguards and security measures designed to ensure the security of personal data including (i) access controls to information systems and physical locations where data is stored, (ii) fraud prevention controls, (iii) encryption technology, (iv) segregation of duties, (v) appropriate employee background checks, and (vi) incident response policies and procedures for suspected or actual unauthorized access to personal data or systems. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention 8.1 How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep basic information about our customers (including Contact, Identity, Business, Financial and Transaction Data) after they cease being customers.
In some circumstances you can ask us to delete your data: see section 9 below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 9. Your legal rights You have a number of rights under data protection laws in relation to your personal data. Where the law requires, you have the right to:
To exercise any of the above listed rights, please contact us using the details in section 10 below. We will take reasonable steps to verify your identity when you exercise any of the above rights. Please ensure that you keep your contact information up to date and accurate so that we may process your requests in accordance with applicable law and within a reasonable period of time. Where applicable national or state law requires consumer residents have the right to not be discriminated against (as provided for in applicable law) for exercising the above rights. Further, under California’s "Shine the Light" law California consumer residents have the right, twice in a calendar year, to request and obtain from Bottomline information about personal data Bottomline has shared, if any, with other businesses for their own direct marketing uses. This information, if applicable, would include the categories of personal data and the names and addresses of those businesses with which Bottomline shared personal data for the immediately prior calendar year (e.g., requests made in 2018 will receive information regarding 2017 sharing activities). To request this information, please contact Bottomline as set out in section 10 below.
9.1 No fee usually required
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 9.2 What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 9.3 Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 10. Contact details If you have any questions about this privacy notice or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:
11. Complaints
You have the right to make a complaint at any time to your local regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach them so please contact us in the first instance. 12. Changes to the privacy notice and your duty to inform us of changes We keep our privacy notice under regular review. You can check our website at any time for the latest version. This version was last updated on 8th July 2025. Historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address. 13. Third-party links This website and our products and services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
14. Bottomline Group Companies
The following are the Bottomline group companies, in addition to Bottomline Technologies, Inc. covered by this privacy notice:
