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Having completed over 500 successful online account opening implementations — the experts at Bottomline have compiled research from respected third-party sources, government data, and our own experience in the industry in order to complete this annual outlook report. This report is intended to be a reflection on the current state of digital account opening and onboarding, as well as a look at where it is headed in the next few years, including:
Why well-meaning banks are failing at digital transformation and a seamless account opening process
How to prepare your financial institution for digital transformation and the changes it will bring
Predictions for the future and where the industry is headed next
For most financial services organizations, the view from the C-suite shows a fierce competitive landscape with new players, rising customer expectations, and surges of innovation. Though the dust hasn't settled yet, you can see which way the wind is blowing - toward increased agility and digitization of core processes.
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