the challenge

Legacy system limitations

When a large global insurer sought opportunities for growth, it realized its existing payment systems needed replacement.

The company was intent on making new acquisitions, embarking on joint ventures, reinvesting in its core business and returning capital to shareholders. But legacy payment processes and systems were costly, error-prone and were an impediment to optimizing cash flows because the company did not have global visibility.

The company wanted to centralize risk management and compliance, but it had multiple systems and banking portals for payments.


In addition, the insurer faced difficulties establishing connectivity with its banking partners. It had to manage and maintain multiple versions of bank-specific EDI 820 maps, which required a major resource commitment. It was also faced with inconsistent entitlement, audit, controls and procedures in place across various entities.

 Furthermore, the company’s legacy systems had functionality limitations including difficulty supporting new formats and multi-currency payments and a lack of integration between the multiple claims and administrative systems. The insurer had ambitious plans but realized it was critical to modernize and address the limitations of its payments infrastructure.

Key objectives

Discover how Bottomline was able to help

Consolidating payment platforms

The insurer consulted with Bottomline to assess its needs. It decided to implement WebSeries, an enterprise payments platform, which enabled it to retire numerous legacy applications. The solution brought a standardized architecture that facilitated the transition away from proprietary and inflexible mainframe applications.

Working with Bottomline, the company obtained a platform that was highly configurable and required minimal customization.

Scalability to support growth

Relying on Bottomline Technologies’ WebSeries payment hub and SWIFT service bureau to improve access to liquidity and support its growth strategy and shareholder goals, the insurer is on track to meet the objectives it laid out in its multi-year plan. 

The insurer also plans to expand the payment hub’s capabilities further by building on its relationship with Bottomline and further integrate associated legacy systems.

BT personnel 147

A modern payments infrastructure to support global operations

BT action 88

Real-time visibility into global cash positions

BT documentation & messaging 44

The ability to meet ever-changing regulatory demands

BT data representation 20

Increased labor efficiencies

BT currency & payments 98

Eliminated costs associated with legacy applications

BT security fraud & risk 171

Security and control across all payment processes


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