SCS is committed to delivering excellent service, value and quality to customers. It has progressively rolled out the PTX platform for secure supplier payments, payroll and customer refunds. But changing consumer attitudes to online payments meant the time was right to look at how SCS was getting paid. Where customers pay a deposit for an order, they must settle the balance at least 72 hours before delivery. To do this, SCS would ring every customer with an outstanding balance. Peak volumes reached 200 people that needed contacting every day. The process of phoning customers, taking and keying in payment details took the equivalent time of two full-time employees.
See how SCS transformed card payments in less than a month making it easier for customers to pay and delivering a 25% reduction in time to collect card payments.
"PTX Cards is a fantastic card payments solution. It has saved up 25% of the time needed to collect payments - this is the equivalent of one full-time person."
Sarah Burke | Project and Development Coordinator
SCS
