How to win and keep customers with Pay Direct

Let’s face it, your customers have never had so much choice.

Taking payments is easier said than done 

Getting money in should be easy, but expectations have shifted. 

Our research showed a rise in the number of cancelled Direct Debits during the pandemic. Collecting recurring or one-off payments while providing a great customer experience got a lot tougher. 

Businesses realised they needed to offer alternative payment options as a back-up – these are crucial if a payer has insufficient funds and requires an extension or a part-payment option.