IHEEM move to 100% paperless Direct Debit mandates

IHEEM has enabled a better user experience for its members and has improved overall efficiency in how collections are made.

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IHEEM wanted to move away from its time-consuming manual processes and move to 100% paperless Direct Debit mandates as part of a cloud-first strategy.

Founded in 1943, the Institute of Healthcare Engineering and Estate Management (IHEEM) is an International Professional Engineering Institute, a specialist Institute for the Healthcare Estates Sector.

After looking at the different options, Bottomline PTX Managed Service allowed IHEEM to radically change how it managed the end to end Direct Debit lifecycle. Read the customer success story to discover how PTX has allowed IHEEM to:

Move to 100% paperless Direct Debit mandates

Improve visibility and reporting

Ensure GDPR compliance for sensitive banking data

Provide smoother sign up process for enhanced member experience

"My favourite feature of PTX is the sheer simplicity it brings to accurate and timely Direct Debit collections. This contributes to saving a significant amount of time that would normally have been spent on administration.”

Learn more about IHEEM's journey with Bottomline PTX

IHEEM wanted to move away from its time-consuming manual processes and move to 100% paperless Direct Debit mandates with PTX.

IHEEM Customer Journey

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