Financial Institutions who digitize their relationship models can increase revenue by 15-25% and decrease costs by 5-15%

Source: Boston Consulting Group

Engagement Optimizer benefits

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Maximize engagement and profitability

Use data to identify additional sales or relationship-building opportunities

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Reduce churn through machine learning and AI-enabled predictors

Drive more proactive customer outreach based on user and customer portfolio level behavior and activity

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Understand treasury service performance and penetration

Benchmark against peers to evaluate digital engagement levels and treasury service penetration

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Ensure migration success

Track and manage migration waves and activity to ensure customers are retained and the process is successful

Built-in intelligence about your most valuable customers at your fingertips, in real-time

Engagement Optimizer gives financial institutions timely insight into how their clients engage digitally, providing daily updates on key online actions including logins, transactions, and feature use.

Intelligence for you and your customers

Engagement Optimizer is a comprehensive set of data, analytics and AI capabilities that enable financial institutions to engage intelligently throughout the customer lifecycle

  • Product and onboarding performance dashboards
  • Actionable insights on potential areas for growth
  • Attrition metrics, drivers and high risk clients
  • Industry and segment trends

  • Actionable insights about key transactions and account trends
  • Data-driven cross-sell recommendations
  • Automated churn risk indicators
  • Prioritized dashboard based on primary relationship value

  • Performance tracking with customizable targets
  • Peer comparison and benchmarking
  • Intelligent payments and cash flow management
  • Forecasts about potential payments and cashflow shortfalls

Explore the Digital Banking IQ Solution

See the platform in action with an on-demand overview video

An award-winning commercial banking solution

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For Cash Management Technology

We know a thing or two about what your banking customers want — having helped over 400 North American banks and financial institutions attract and retain over 390,000 commercial customers on our Digital Banking IQ solution.

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More Digital Banking IQ value

Bottomline's unique combination of assets creates compelling new value propositions for banks to better serve their customers. From small- and medium-sized businesses to large corporates with multi-bank relationships, improved monetization of low value payments and increased cash visibility can position banks to win the battle for primary relationship ownership and accelerate growth.


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